Surface 2 –VPN bug disables Metro Internet Explorer

Update 2 – NOT FIXED


Yeah, so, I was apparently deluded, the problem is still here. It appears to be a bona-fide bug in Windows 8, with a Hotfix at http://support.microsoft.com/kb/2797356 – but that’s only for x86 versions of Windows, and not for the Surface 2.


Update – FIXED


Since I wrote this article, another issue caused me to reset my WMI database, by deleting everything under C:\Windows\System32\wbem\Repository and rebooting. After that, the VPN issues documented in this article have gone away.


Original article


I have a home VPN – everyone should, because it makes for securable access to your home systems when you are out and about, whether it’s at the Starbucks down the street, or half way across the world, like I was on my trip to China last week.


Useful as my home VPN is, and hard as it is to get working (see my last post on Windows 8 VPN problems), it’s only useful if I can get my entire computer to talk through the VPN.


Sidebar – VPN split tunneling


Note that I am not disputing the value of split tunneling in a VPN, which is where you might set up your client to use the VPN only for a range of addresses, so that (for example) a computer might connect to the VPN for connections to a work intranet, but use the regular connectivity for the major part of the public web. For this article, assume I want everything but my link-local traffic to be forwarded to my VPN.


So, in my last VPN post, we talked about setting up the client end of a VPN, and now I want to use it.


Connecting is the easy part, and once connected, most of my apps on the Surface 2 work quite happily, connecting to the Internet through my VPN.


All of the Desktop apps seem to work without restriction, but there are some odd gaps when it comes to using “Windows Store” apps, also known as “Metro” or “Modern UI” apps. Microsoft can’t call this “Metro” any more, even though that’s the most commonly used term for it, so I’ll follow their lead and call this the “Modern UI” [where UI stands for User Interface].


Most glaring of all is the Modern UI Internet Explorer, which doesn’t seem to allow any connections at all, simply displaying “This page can’t be displayed”. The exception to this is if I connect to a web server that is link-local to the VPN server.


I’d think this was a problem with the way I had set up my VPN server, or my client connection, if it weren’t for the fact that my Windows 8.1 laptop connects correctly to this same VPN with no issues on Modern or Desktop versions of Internet Explorer, and of course the undeniable feature that Internet Explorer for the Desktop on my Surface 2 also works correctly.


I’d like to troubleshoot and debug this issue, but of course, the only troubleshooting tools for networking in the Surface 2 run on the Desktop, and therefore work quite happily, as if nothing is wrong with the network. And from their perspective, this is true.


When Bagpuss goes to sleep, all his little friends go to sleep, too.


Of course, Internet Explorer has always been claimed by Microsoft to be a “part of the operating system”, and in Windows 8.1 RT, there is no difference in this respect.


Every Modern UI application which includes a web control, web view, or in some way asks the operating system or development framework to host a web page, also fails to reach its intended target through the VPN.


Technical Support – what’s their take?


Technical support had me try a number of things, including resetting the system, but none of their suggestions had any effect. Eventually I found a tech support rep who told me this is a bug, not that that is really what you’d call a resolution of my problem. These are the sort of things that make it clear that the Surface is still in its early days, and while impressive, has a number of niggling issues that need “fit and finish” work before significant other features get added.

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