Category Archives: Bad Names

iCan’t sync with iTunes; iCan’t sync without iTunes…

OK, so that’s a horrible stretching of a song to cover a point, but it’s kind of the way I feel right now – torn between a rock and a hard place.

Some time ago now, I let you readers know that I’d won an iPad at the Black Hat security conference, and that I’d be trying it out to let you know what I thought.

First, let’s consider my usage case, and what I am comparing it against.

The iPad is, to my mind, a potential killer device for a few things I like to do:

  1. Watching movies and TV shows on the bus on my way to work
  2. Reading comics and books
  3. Using Twitter and Facebook to keep up with people around me
  4. Skype to my parents in England
  5. Surfing the web in places where my laptop is too bulky

In checking out these behaviours, I’m implicitly comparing them to not only my own Windows Phone 7, but also my wife’s Kindle Fire.

Movies and TV shows

In common with many people, I have a lengthy commute – at least 40 minutes each way of which is on a bus, so I can happily watch videos. My comparison device in this use case is my Windows Phone – an HTC HD7 (I’d link to it, but apparently it’s not being sold any more).

The iPad is bulkier, for certain, and I can hold my phone in one hand comfortably for some time. However, making up for this is the fact that the iPad is a larger display and therefore easier to see at a comfortable distance. But watching on the phone isn’t bad either.

Syncing to the iPad is accomplished through Apple’s piss-poor iTunes software (of which, more later), which seems to require that my videos be already in a suitable format for the iPad. Syncing to the HD7 requires the Zune software, which is configured by default to convert video and audio in the background without any further assistance from me.

Note that – Zune converts the videos to the right format automatically when necessary, the iTunes software simply shrugs its shoulders like a Frenchman and refuses to cope.

Because of this, I can sync to the HD7 from more sources, and more easily and automatically than to the iPad.

However, the winning step that the iPad has for me comes from a combination of its viewing size, and the fact that it can play the audio from my videos to my Bluetooth headset, something that the HD7 currently does not. I have to use a Bluetooth dongle on the HD7 to hear my videos – and that’s not right, when I already paid for a phone with Bluetooth support.

It’s worth noting, however, that because the iPad seems to pretend to be a phone, I can’t have the appropriate level of Bluetooth support, allowing incoming phone calls to pause my video and let me answer the phone.

So, a narrow win for the iPad there. But keep reading. [Add Bluetooth support for video watching, and the Windows Phone will easily surpass the iPad]

Reading comics and books

Killer app, no doubt – the size and colours make the iPad superior for reading comics. For other books, you can’t really beat a Kindle, because it’s the size and shape of a book. The iPad does seem to suffer in daylight as well, not that we get much of that around Seattle – but we clearly get enough for this to be a noticeable problem for me.

The Kindle Fire is a more subtle device than the iPad in this use as well, since it doesn’t take up as much space. The battery life, as well as the use of standard charging cables (read: I already have dozens of the things, as opposed to having to look for the one wonky, too short cable that came with the iPad) makes the convenience factor that much greater.

However, I’ve even read my comics on the Windows Phone. It’s not that bad a format, because the display is so high a resolution.

Winner: Kindle Fire. Of course, I would say that. But since the Fire has no Bluetooth audio, I can’t use it on the bus as comfortably for my videos.

Using Twitter and Facebook

The iPad is certainly convenient for this, with free Twitter and Facebook apps, as well as a web browser to use the online versions. The iPad’s desire to keep pushing text further and further to the right of the screen, in ever-decreasing strips of window, make it incredibly difficult to read some items.

In comparison, while the Windows Phone does have a free Twitter and Facebook app, and access to the web, it doesn’t actually need any of these, because there are the “Me” and “People” tiles, through which you can read notices from all your social media sources (Twitter, Facebook, Linked-In, MSN Messenger in my case). This gives a more natural, integrated feel to the communication, and it feels more like I’m sharing with my friends than I’m using this or that app.

Winner: Windows Phone, hands down. [But it would be nice to have Bluetooth keyboard support]

Skype to the UK

OK, the iPad wins hands-down on this one. There’s a Skype app in beta for the Windows Phone, but my HD7 has only a rear-facing camera, and the Fire of course doesn’t have one.

Winner: iPad (but only because I have a 1st-gen Windows Phone)

Surfing the web

The iPad has no Flash support – but then nor does the Windows Phone.

The iPad uses a webkit-based browser, which comes with a fresh batch of security flaws once a month (as does iTunes). The Windows Phone comes with Internet Explorer – but without the same set of flaws that get patched in your regular Windows update. I strongly believe that the Windows Phone gives me the most secure browsing of any device that I have. But it is a little hard to read.

Winner: iPad

Sounds like we have a clear winner, then?

Yabbut no.

I got the iPad for free, so I have to bear in mind that for most people, they pay $500 to have it. It’s not that much better than the Windows Phone. I got the Windows Phone for practically free – one cent on Amazon Wireless, with a two year commitment. But then I was going to get a phone anyway, and the two year commitment is common for phones.

Irritations

As with every Apple product I have ever used, it seems like they skimped a little on the “fit and finish” of the software. This leads to small – but constant – irritations. There have been many times I’ve been tempted to throw it to the floor and stomp on it. So far, the iPad has survived largely because I know that if I want to get rid of it, there are numerous people who would happily take it from me. And then I settle down.

So, what are my irritations?

  1. User interface
  2. iTunes
  3. iTunes
  4. iTunes

User interface

There are some areas where it’s clear that the Apple design philosophy hasn’t been communicated well – even to writers of the native apps.

Delete an item

A clear example – how do you delete an item? In iBooks, you swipe to the right, which causes a delete button to appear. You press this button, and the item goes away. In Videos, you hold your finger on an item until a little “x” appears. You press the “x”, and are asked if you really want to delete the video. I guess videos are more important than books, that you have to be prompted.

I should say that this is how videos are supposed to be deleted. What actually happens is that you hold your finger on a video for a while. The “x” fails to appear, because you wiggled your finger a little (really common on a bus). So you let your finger up, and the video opens up. So you close it down again, and hold your finger on the video again. Now the “x” appears – albeit sometimes in a different place than you expect. So you press it. Damn, missed, because the bus must have hit a bump, so the “x” goes away. Bring it back! Bring it back! Okay, here it is again, so I can press it finally. And then I get asked if I’m sure. Am I sure? Am I sure? I’ve only spent the last ten minutes trying to get the damn “x” up on screen and hit it – of course I’m sure! And I remind myself not to throw the iPad to the floor and stomp on it.

Yes, I know about the “Edit” button, and that shortcuts one part of the process, but makes it more likely that you’ll accidentally delete the wrong video, because it puts an “x” above each one.

[A short note – the “x” appears in one of two places – either immediately on the top left corner, or a good half-inch above that. I can see no logic in why it does this.]

Detail view

In the Videos app, there are three kinds of video. “Movies”, “TV Shows”, and “iTunes U”. The “TV Shows” and “iTunes U” items all come from iTunes, so all the videos I put on my system end up in “Movies”, no matter what metadata I put on the file. Whereas I never metadata I didn’t like, iTunes clearly never metadata. For the iTunes U and TV Shows tabs, each item is listed with details – length, a title, and a description. This is great, although it would also be nice to see which ones I’m part-way through watching.

For the Movies tabs, however, there’s only two things showing – a thumbnail, which is the first frame of the movie (oh, and so often, that means it is plain black), and the curtailed title of the video. So, “Have I Got News for You: Series 42, Episode 5” is displayed as “Have I Got News for You:…” – as is every episode of every series of that show. Same thing for “The Sarah Jane Adventures…”, or “Who Do You Think You Are…” Yeah, the BBC could choose shorter titles, but the iPad could pay attention to the Subtitle field in the metadata for the episode information. Oh, yeah, that’s right, metadata is to be ignored.

And there’s no details on the video – no duration, no description, no indication of whether or not I’ve been watching this video file at all. I’d like to say “hey, this component of my bus ride is going to take another twenty-five minutes, so I’d like to watch something that length or shorter”.

Notifications – or scrubbing

When watching a video, you can ‘scrub’ through it by dragging a little slider at the top of the screen. Except when the slider is near the middle of the top of the screen, because then you’re going to actually be pulling down the notifications window. If anyone writing this software actually used an iPad, they’d be experiencing this frustration, and it would have been fixed by now.

Back, back, back – no, store!

To go backward in the user interface of an app, you click the button in the top left. Except that sometimes, the button in the top left takes you somewhere else, like the iTunes store.

Delete doesn’t actually free up space

You can delete videos all you like, bus joggling allowing, and when you’re done, your storage usage hasn’t gone down at all. There is no room for more videos. This one confused me for some time, until I remembered that you never actually close apps when you switch between them. The storage is released, not when you delete the movie, but when you close the app.

That would make sense, if you could actually undelete the movie while the videos app runs, but no. That doesn’t happen.

And on and on…

I could carry on, but I just get angrier and angrier. The difference between editing the list of apps you can run, versus editing the list of apps currently running, for instance. One is dismissed by a tap, the other requires that you hit the home button, and I can’t remember which one.

iTunes

So, the first complaint I have about iTunes is the one I have made from the beginning – it includes way too much, and it screws up my system way too badly. What do you get when you install iTunes?

Well, first you get a file called “iTunes64Setup.exe”. This installs iTunes into “C:\Program Files (x86)” – uh, yeah, that means the “64 bit” version of iTunes is actually all 32-bit. Then it tells you:

SNAGHTML1f848dc

The wha?

What does iTunes have to do with Outlook? That’s crazy.

And then, what does it install? Only another four applications.

SNAGHTML76b36b0

iTunes

When syncing videos to the iPad with the Windows version of iTunes, they are synced with at least one default setting not correctly set.

That’d be fine if it was an unimportant setting, but no. The setting is “resume from where I left off”. That means that every time I switch videos, or close the video application (see previous discussion of why I need to do this to recover storage), the video I want to watch starts again from scratch.

There is a simple fix to this – for every video I upload to the iPad, I have to go into iTunes, select the video, right-click it, select “Get Info”, open the “Options” tab, uncheck the box that says “Remember Playback Position” (or if I selected multiple videos, set to “No” the drop-down arrow labeled “Remember Position”), hit “OK” (there is no “Apply”), wait for this action to sync to the iPad, then right-click the video(s) again, select “Get Info”, open the “Options” tab, and then recheck the box (or set the drop-down box to “Yes”), hit “OK” and sync once again.

iTunes

For weeks I’ve been complaining that every USB device on my system has been unreliable – I have to plug and unplug simple USB flash drives a half dozen times before they finally get recognised in Explorer.

Then it finally dawned on me.

One device has been steadfastly reliable, always becoming active and ready to use within seconds of plugging it in. Yes, it’s the iPad.

Acting on this hunch, I removed iTunes, Apple Mobile Device Support, Apple Application Support, Apple Software Update, Bonjour, and even QuickTime (not sure how that got on there). Suddenly all my USB devices connect first time, every time. With the exception of the iPad, of course, which sulks if it doesn’t have iTunes (though the same charge can be leveled against my Windows Phone requiring Zune – although that hasn’t yet caused all my other USB devices to become unavailable).

Adding iTunes back in to the mix, strangely, has yet to reproduce the same unreliable behaviour. I strongly distrust software acting randomly.

If I could just drag my videos into a folder using Explorer without installing iTunes (since iTunes doesn’t actually properly do any of the other things that an intermediate program should do, such as converting video formats, extracting and using metadata, or setting the “resume from where you left off” option), I’d be happy without iTunes on my PC at all.

And other reasons…

There are other reasons not to like the iPad – it’s too trendy, for one; and it’s not really a $500 product. There are, as I point out above, too many areas where it’s clear that the developers have not finished the job.

I use the iPad simply because it’s free, and has a large display.

I’d far rather use a tablet that works in a more predictable and controlled manner, where the applications on the device and to sync the device have the flavour of being finished.

But I didn’t get one of those for free.

I got an iPad.

And I’m grateful.

Even if, once in a while, I want to dash it to the floor and stomp it into pieces.

Why, that’s very nearly delightful!

As a big fan of The IT Crowd, I’m a happy reader of the author, Graham Linehan,’s blog, “Why That’s Delightful!”. It certainly helps to explain to American viewers tonight’s episode. And yes, I did try and persuade Microsoft to give Moss an MVP award. Maybe I should have suggested Roy instead, since he mostly does windows.

However, the other day, looking for the blog on a machine on which my bookmarks don’t reside, I was rather shocked to see “Why, that’s delightful!”, when I typed in what I thought was Mr Linehan’s blog address. Totally not the site I was looking for. I was completely unprepared. I hope Graham Linehan knows he has a competitor for the same search meme.

Graham Linehan is the author (along with Arthur Mathews) of that other staple of British (or Irish?) humour, “Father Ted” (memorable, also, for being produced by the late Geoffrey Perkins, of Radio Active and Hitch-Hiker’s fame). If you’ve not seen them yet, go watch them – rent them on Netflix, watch The IT Crowd on IFC, and Father Ted on wherever you can find it in this country, whatever you have to do to make this a part of your comedy intake.

But beware of imitations, when it comes to your favourite blogs.

[And don’t try and use Windows Media Center to sync The IT Crowd from IFC to your Zune, because IFC marks all their programming for DRM, with the aim that it can’t be copied. Boo, hiss, IFC.]

Bad Names: Windows Phone Mobile Compact Edition Seven Series Pocket PC

OK, admittedly, the name isn’t really that long, but even though I’m spending this week on Microsoft’s home turf, I can’t say that I’ve met two people who can trip off their tongue the proper name of the new version of Windows Mobile:

Windows Phone Seven Series zhone1

Seriously? Every single word there is a generic term, and will have large numbers of inappropriate matches when you go searching for them.

Right now, while the hype is high, a search for those terms brings back mostly matches for the Windows Phone, but in a few weeks, it’s anyone’s guess what you’ll find.

ipadprototype Search for iPhone, or iPad, by comparison, and although you’ll find a pile of parody sites, at least those parodies are parodies of the products in question. Every search result is relevant to the iPhone.

Why can’t Microsoft come up with a simple, single, searchable brand name for their products? We see this all the time, with Bookshelf, Access, Excel, Word, Windows, Bob, etc.

What would be so difficult about picking up on the idea that this is, essentially, a Zune phone? Call it a “Zhone”, give it an interesting pronunciation (think “Zh is to Sh as Z is to S” – like the french “J” sound), and you’ve made for immediate cool, cemented the link with the Zune (hmm… could depend on how people like the Zune – personally, I’m so impressed by the Zune HD that I wish I could justify one to the wife), and made the product immediately searchable and identifiable. (Or if that name’s taken, Zuphone, Phozune, Phune, etc)

But no, seriously dorky names are en vogue at Microsoft, always have been and probably always will be. Of course, why should you listen to me, a security guy who dabbles in development and has no marketing ability, when instead you’ve got all those highly paid marketers who tell you that “Windows Phone Seven Series from Kyocera [or Dell, Samsung, etc]” will sell?

The bottom line

Notice, however, that the only thing I have to diss this phone on is its name. Having briefly played with a Zune HD, if it follows the promise of being the same kind of device with phone capabilities added on, this will be a trouser-changing experience. [I’m told the expression to use is “game-changing experience”, but the Zune HD combined with phone would simply be that good.]

“Fully Stealthed” means fully spoofable

Black Hole - you see it, because it isn't there!Every so often, someone on one of the security mailing lists to which I subscribe will post a frothing rant from someone who has discovered their own personal “magic bullet” which solves all their security woes. This time, it’s a guy who was convinced that Microsoft’s recent out-of-band Internet Explorer patch MS08-078 is actually a conspiracy by Microsoft (and the government, of course) to invade your computer.

Okay, now aside from the point that, technically, Microsoft “pwns” your computer if you run their OS, and they don’t need to install patches to continue to do so; aside from the Ballmer defence (“If we were actually evil, don’t you think we’d be doing a better job at it?”; aside from that and many other considerations, what evidence did this guy have that the patch is a conspiracy?

Gibson Research’s ShieldsUp site reported that his system was “Fully Stealthed”.

[For those of you non-geeks reading the blog, that means that his firewall was closed up so tight that his system was not responding to any attempt to connect.]

Many other people have made, or will make, the obvious note that the patch is for a browser client bug, whereas the firewall ignoring all incoming requests only protects against server-related bugs, so I’ll leave it to those people to discuss that.

My concern is that Gibson is still pitching the idea that “Fully Stealthed” is a good idea.

TCP/IP, the network protocol on which much of the Internet is currently based, is designed around certain error reporting mechanisms that keep the system able to route around trouble.

One of these mechanisms is the TCP RST (reset) flag. The reset flag a great tool, as it says in a single bit “I received this packet, but I can completely guarantee that it’s not meant for me”. Another similar mechanism is the “ICMP Host Unreachable” response, which says “You appear to be trying to send a packet through me to another machine, but although I’m not a bad place to send that packet through, I can’t seem to reach that machine just now”.

When you’re “Fully Stealthed” (or completely non-responsive, if you prefer), it’s like you’re a black hole, and neither the TCP RST flag nor the ICMP Host Unreachable errors are returned from your system.

That’s great, right, because it means that your attackers can’t tell you’re there? It’s like you’re a black hole, no one can see you, right?

That sounds good in theory, except that even black holes can be seen, because they don’t act like the empty space that might otherwise be there.

Similarly, a “Fully Stealthed” machine gives away its presence by occupying an IP address that will not respond at all when you try to contact it. Very much like a black hole, it’s clear that it’s there, because if there was nothing there, the upstream routers would be passing back ICMP Unreachable messages.

OK, so maybe they know that I’ve got a machine here, at this IP address, but it’s safe, because it’s Fully Stealthed – Stealth just sounds so cool, especially since it’s a verbed noun! It’s alright that I look like a hole to the rest of the Internet, because nobody can do anything to me!

Wrong again.

The attacker can pretend to be you, because there’s nothing you’re going to say about it.

Let me qualify that – of course, the attacker can’t use your password if he doesn’t know it, nor can he use your private keys. But he can use another thing that some sites use as part of the proof that you are who you claim to be.

He can use your IP address.

A few things prevent this normally:

  1. The attacker never gets to see responses to his traffic – but for the most part, he may be able to guess these, and perhaps he can see those responses, if he’s sniffing your line, for example.
  2. You get to see the responses to the attacker – this allows your computer to say “I received this packet, but I can completely guarantee that it’s not meant for me” – in other words, to send a RST back.
  3. If the attacker can’t see his responses, he needs to guess the random sequence number that is supplied in the SYN-ACK packet. Again, this isn’t a problem for the attacker if he’s sniffing your line, but it’s also not a problem for the attacker if he can guess the sequence number somewhat reliably. This happens every now and again, as network stack developers fail to predict ways in which their own randomness can be predicted.

So, number 1 and 3 aren’t always a barrier – number 2 is definitely a barrier if the attacker needs to maintain the connection for more than a few fractions of a second, as the RST from the spoofed IP address will cause the server to drop the connection and ignore what the attacker is trying to do.

So, this is a valuable protection that a “fully-stealthed” firewall is going to throw away for you – the ability to spot when someone is spoofing your IP address, and to respond back to say “uh, that isn’t me – stop talking to him”.

A firewall should behave as if the machine is present but disinterested, and should actively refuse misguided connection attempts and responses, not merely ignore them. There’s a big difference between the two behaviours. Don’t use the sensationalist terminology of a poor substitute for an expert as a replacement for understanding of your risks and threats.

Windows 7 officially has a name

So, what’s the scoop?

It’s going to be called “Windows 7”, according to Mike Nash posting at the Windows Vista Blog.

Mike Nashimage[Is it just me, or does Mike Nash look a little like the chef who got into trouble for inflating his resume in the opening credits to “Dinner: Impossible”? ]

How sneaky of Microsoft, to fool us into thinking that “Windows 7” was just the code name, when in fact it was also the release name!

Me, I think it’s because there was just no good way to include hints of the code-name in the final release name, like Microsoft have done in the past.

Think about it – “Cairo” spawned “Windows XP” – the Greek letters chi and rho are written: “ΧΡ” (lower-case is “χρ”) (if you don’t have the Greek font, that looks almost indistinguishable from “XP”). I’ll always think of it as “Windows No Parking”.

Windows 6 became Windows Vista – get it, six is “vi” in roman numerals?

So, Windows 7 should have been Windows Viista. Or maybe the name could have made obscure art-house movie references, and been called “A Vee and two ones”. Ah, but anything with VII in it might be perilously close to Intel’s VIIV product (currently residing in our “where are they now” file).

Perhaps this should make us think back to the last time a Windows client operating system was referred to by the word “Windows” followed by its version number – yes, “Windows 7” is designed to hearken back to “Windows 3.11”. Ah, yes, those were the days, indeed.

I can’t wait to see what’s coming in Windows 7, particularly things like Multi-touch support (though I have yet to purchase a system that has even single touch support).

Seven also marks Windows’ transition from an acid into a base.

Linux – unbreakable until when?

Not much of a claim...Man, if I were dumb enough to claim anything as "unbreakable", I'd probably want to claim that you have a little bit more than two months of unbreakability (and yes, that is an unretouched graphic from Oracle's site).

Cousin Jeff notes that Mary Ann Davidson, head honcho of Security at Oracle, previously remarked on the previous "Unbreakable" campaign "What idiot dreamed this up?"

I think it's the same "idiot" that came up with the original version of this campaign. Marketing geniuses, all of them.

BluRay – a bad name for high-definition?

My attention was drawn to a graphic this morning that seemed to read “BLURRY”


Turns out, it’s just a slightly out-of-focus and small picture of a logo for “Blu-Ray”, one of two competing standards for high definition DVDs.

Seems like a bad idea to make its logo so easily misreadable as something that is the antithesis of its design.

But it’s fun to point and laugh at.

Vista Bitlocker

A while back, I said that my dream job at Microsoft would be to refuse dumb product names.


“WindowsCE?” I would say, “You do realise everyone will call that ‘WinCE’, which is something you do when you’re in pain, yes?”


“.NET Server?  What does the OS have to do with .NET?  Is it based on .NET?  Do you have to run only .NET apps on it?  Is its primary purpose to run .NET apps?  Then it’s not a ‘.NET Server’ – go rename it.”  Okay, so someone else already fought that battle and won.


Today’s example of “I wouldn’t have called it that” is Vista’s whole-drive encryption scheme, “Bitlocker”.  The most polite spoonerism of the word is “Bootlicker”.


Don’t ever name a product so that it can be accidentally mispronounced in a funny or rude way.


Which brings me to the name “Vista” itself…