I got a ping today and in the email this was included….
“My biggest concern is that the last 3 calls to Microsoft’s Business Down Critical Support have yielded no help whatsoever and the communication issues have been a huge issue as well. Our techs don’t even want to call support any more as a result, and I want to pass this concern on to someone who can make sure it is heard”
Ouch… that hurts…and something that is a real shame to hear…. if you don’t like what you are seeing give feedback… it’s the only way things will change and get better.