927891 does exist

For those calling in and being told that the SVChost.exe hotfix doesn’t exist… you might have to do what I did.  Hang up and call again.

927891 does indeed exist as a sample of the email I received is below:


CASE_ID_NUM: SRX070115602314




The hot fix for your issue has been packaged and placed on an HTTP site for you to download.


WARNING: This fix is not publicly available through the Microsoft website as it has not gone through full Microsoft regression testing.  If you would like confirmation that this fix is designed to address your specific problem, or if you would like to confirm whether there are any special compatibility or installation issues associated with this fix, you are encouraged to speak to a Support Professional in Product Support Services.


The package is password protected so be sure to enter the appropriate password for each package.  To ensure the right password is provided cut and paste the password from this mail.


NOTE: Passwords expire every 7 days so download the package within that period to insure you can extract the files.  If you receive two passwords it means you are receiving the fix during a password change cycle.  Use the second password if you download after the indicated password change date.




KB Article Number(s): 927891

Language: English

Platform: i386

Location: (http://hotfixv4.link removed)




KB Article Number(s): 927891

Language: English

Platform: i386

Location: (http://hotfixv4.<link removed>


Password Changes On: 01/16/2007

Next Password: 


NOTE: Be sure to include all text between ‘(‘ and  ‘)’ when navigating to this hot fix location!



P.S.  This was/always will be/always has been a free call for a hotfix.

5 Thoughts on “927891 does exist

  1. I know the hotfix is supposed to fix the svchost errors, but is there a KB article so we can see what it actually does?

  2. http://support.microsoft.com/kb/916089

    I called on this and was sent the hotfix for 927891

  3. Thanks you for this info. Some of the computers at my company are having this svchost problem and I couldn’t pinpoint what is causing it. I’m going to give this hotfix a try.

  4. Hi, Google: microsoft 927891

    The correct KB article is there to retrieve. It isn’t cached yet, so if MS pulls it, no go.


  5. SVCHost continues to 100% for me =(

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