So after Help and Support got messed up one of the things that I was testing was the Offering of Remote Assistance. But every time I went to see if it worked I got a failure and this in the log on the server:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10009
Time: 1:30:37 AM
DCOM was unable to communicate with the computer Bitziemedia using any of the configured protocols.
And when I looked at the settings on the XP box, everything looked okay. From the System, then on the remote tab, Remote assistance was
offered. So why wasn’t it working?
So I thought I’d “drop” the firewall by going up to the server, finding the Windows firewall group policy setting and “disable” the link so I could
then shut off the firewall on the workstation. And it was at that time that I saw what my issue was… I had previous disbled the policy and did not
turn it back on. Just to test I dropped the firewall, disabled it at the workstation and was able to connect. So then I fully re-enabled the policy did
a gpupdate/force (I could do a gpupdate but I just take a sledgehammer and force a refresh of all policies) and when I went in there this time…
So make sure your Firewall setting are such that the SBS box truly IS controlling those workstations
Chalk it up to another blonde event. If I would have enabled/looked at the firewall logs on the workstation I would have seen the “blondeness”
of my ways. Remember to check out those log files on the workstation when things like this happen.