"Help and Support" feature is missing after you install Microsoft Windows Server 2003 SP2

“Help and Support” feature is missing after you install Microsoft Windows Server 2003 SP2 on a computer that is running Windows Small Business Server 2003:

A hotfix is not regression tested…. please do not place it on a production system without a good backup and testing, but I”ve never had issues with them in my network.

And I called to 1-800-936-4900 (USA) pressed 2 for IT pro and told the phone call person during the AFTER HOURS Biz crit time (hey if Microsoft’s going to break my box after hours, I want to fix it after hours) and got the hotfix.

And as you can see… I got it FOR FREEEEEEEEE no charge and at 8 p.m at night.  And just to prove I did, here’s the SRX email (details munged so you can’t get the patch from here you will need to call in yourself and get it)

——– Original Message ——–

Subject: Hot fix ready for your incident SRX070531603166
Date: Thu, 31 May 2007 20:06:24 -0700
From: <compmail@microsoft.com>
To: <>

CASE_ID_NUM: SRX070531603166 

The hot fix for your issue has been packaged and placed on an HTTP site for you to download.

WARNING: This fix is not publicly available through the Microsoft website as it has not gone through full Microsoft regression testing.
If you would like confirmation that this fix is designed to address your specific problem, or if you would like to confirm whether there
are any special compatibility or installation issues associated with this fix, you are encouraged to speak to a Support Professional in
Product Support Services.

The package is password protected so be sure to enter the appropriate password for each package. To ensure the right password is
provided cut and paste the password from this mail.

NOTE: Passwords expire every 7 days so download the package within that period to insure you can extract the files. If you receive
two passwords it means you are receiving the fix during a password change cycle. Use the second password if you download after
the indicated password change date.

KB Article Number(s): 937231
Language: English
Platform: i386
Location: (
Password: DoyouhonestlythinkIwouldpostthelinkandthepasswordheregetreal!

NOTE: Be sure to include all text between ‘(‘ and ‘)’ when navigating to this hot fix location!


One Thought on “"Help and Support" feature is missing after you install Microsoft Windows Server 2003 SP2

  1. Harvey Juster on June 4, 2007 at 4:33 pm said:

    Thanks so much for this link Susan! I’m glad MS finally put out a fix.

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