Small Business Susan

Calling for a hotfix

http://blogs.technet.com/sbs/archive/2007/07/20/but-my-server-is-a-small-business-server-940318.aspx

http://msmvps.com/blogs/bradley/archive/2007/07/20/the-official-sbs-blog-but-my-server-is-a-small-business-server-940318.aspx#1051744

Hi, the original blog entry on the Technet page is very very misleading. It clearly says to call “Microsoft Support” but when you call them they know nothing about it because it is not yet officially listed on the Knowledge Base. They advise to call Technet as this is posted on a Technet blog. They refuse to help as I don’t have a subscription but when I explained this post they asked me to hold while they checked it. When I came off hold I was magically back at Microsoft Support who again refused to help. I made them look at this page and then went on hold again. Eventually they told me that they weren’t going to help because I didn’t have a Technet subscription.

So this post should be corrected to say to call Technet and that you must have a subscription to get any help. I guess the fix will eventually be posted on the Knowledge Base but in the mean time the Backup Wizard does not work.

The Technet page won’t even let me post a comment!!

No you do not.  You call.  You specifically TELL them that there is a hotfix out there and for them to look again that the KB article is not yet live but that the Hotfix IS out there.  If they say they can’t find it you tell them to look up the SRX below where on July 19th I CLEARLY got the hotfix.

In order to post a comment on the blog you have to register is all.

But there IS a hotfix, it IS a free call, you need to be firm and insistent with the hotfix folks people but there IS a hotfix out there. You call product support services, not Technet by the way.  In the USA I call 1-800-936-4900.

And it’s a free call.

CASE_ID_NUM: SRX070719601294 
MESSAGE: 
Hello,

The hot fix for your issue has been packaged and placed on an HTTP site for you to download.

WARNING: This fix is not publicly available through the Microsoft website as it has not gone 
through full Microsoft regression testing. If you would like confirmation that this fix is designed
to address your specific problem, or if you would like to confirm whether there are any special
compatibility or installation issues associated with this fix, you are encouraged to speak to a
Support Professional in Product Support Services. The package is password protected so be sure to enter the appropriate password for each package.
To ensure the right password is provided cut and paste the password from this mail. NOTE: Passwords expire every 7 days so download the package within that period to insure you can extract the files.
If you receive two passwords it means you are receiving the fix during a password change cycle.
Use the second password if you download after the indicated password change date. Package: ———————————————————– KB Article Number(s): 940318 Language: All (Global) Platform: i386 Location: (
http://I’m sorry but I can’t put the real link up here Password: NOTE: Be sure to include all text between ‘(‘ and ‘)’ when navigating to this hot fix location! Thanks!


3 comments ↓

  • #   Steve on 07.24.07 at 6:09 am     

    I’m in the UK and called the free number here for Microsoft Support. I specifically told them exactly what you had said – that there is no KB article yet but there is a hotfix and the flat out refused to help!!! I argued with a couple of people and told them over and over that there is no KB but the hotfix exists and they didn’t want to know. I will try again and get them to look at the SRX record.

    I also had registered on the Technet page but pressing the Submit button does nothing. I found another page I could post on.

    Thx


  • #   Steve on 07.24.07 at 7:57 am     

    Useless Microsoft Support! I rang the same number as yesterday and got a completely different person (about the 5th I’ve spoken to now) and they were more than happy to help and supply me with the hotfix. Ran the hotfix and it all works fine now.

    CASE_ID_NUM: SRQ070724600557
    MESSAGE:
    Hello,

    The hot fix for your issue has been packaged and placed on an HTTP site for you to download.

    WARNING: This fix is not publicly available through the Microsoft website as it has not gone through full Microsoft regression testing. If you would like confirmation that this fix is designed to address your specific problem, or if you would like to confirm whether there are any special compatibility or installation issues associated with this fix, you are encouraged to speak to a Support Professional in Product Support Services.

    The package is password protected so be sure to enter the appropriate password for each package. To ensure the right password is provided cut and paste the password from this mail.

    NOTE: Passwords expire every 7 days so download the package within that period to insure you can extract the files. If you receive two passwords it means you are receiving the fix during a password change cycle. Use the second password if you download after the indicated password change date.

    Package:
    ———————————————————–
    KB Article Number(s): 940318
    Language: All (Global)
    Platform: i386
    Location:
    Password:
    Password Changes On: 07/26/2007
    Next Password:

    NOTE: Be sure to include all text between ‘(‘ and ‘)’ when navigating to this hot fix location!

    Thanks!


  • #   Chris on 07.24.07 at 10:37 am     

    In the meantime, you can use the web form to request the 940318 hotfix. I was able to get it from there.

    https://support.microsoft.com/contactus2/emailcontact.aspx?scid=sw;en;1410&WS=hotfix