What would you do?
August 30th, 2007 | 195 |
Susan, What would you do? I get a new client last week with a 4 week old install of SBS premium on a new ML310. As I dig into this system here is what I find: Office, including Outlook is installed on the server. Firefox is installed. IE reports “Need to run CEICW”. Companyweb is a single page custom website published to the outside world. Sharepoint admin page loads but all the links on it go 404. User my docs are redirected to a user share but all users have access to all files. System monitoring reports “need to run SBS setup”. Trying to add a user in System Monitor reports “need to run SBS setup”. Users can be added directly into AD. All users/ computers there are in the wrong containers. OS is at SP2. ISA not installed. Single NIC configuration. There are 13 users on 5 CALS but somehow the system doesn’t die because … there is a scheduled job set to run every 10 minutes to kill the licenseServer service. … There is more but my fingers are getting tired. This installation was by a local support vendor with a Microsoft Partner logo on their website. Sorry to go on so long, here are my questions. Would you try to clean this up or would you flatten it and start over? Does MS do any policing of what goes on under their logo? My gut feel is to flatten this box and reload it, but I am really uncomfortable telling any client that the first thing I need to do is start over and build their box my way especially after they just paid someone else to do that for them.
It’s hard to come in behind someone isn’t it? But there are so many things wrong with this setup it’s not funny. About the only two things I’m not freaking out over is the fact that it has Windows 2003 sp2 and only one nic. But that “job to kill the license server service”…that’s just so wrong in so many ways it’s not funny.
This firm that set this up should be ashamed of themselves. There’s no excuse in this day and age not to set up a SBS box right. There’s a community out here willing to help. There’s documentation up the wazoo. There are books.
And if a consultant STILL cannot set up a SBS box as it is intended to be set up, then they don’t deserve to be in the IT business.
Yes that’s a harsh comment. But this customer deserves better than this.
Microsoft is in a tough spot. Come down hard on partners that are screwing up like this and someone somewhere will complain about anti-competitive practices and “favoring Gold partners” or something…. but customers deserve better than this. That’s for sure.
Oh yeah..what would I do?
Flatten it and reinstall. There’s just too many unknowns and possible more screw ups.