To build back …some… of the trust in patch management here’s what I’d recommend.
First and foremost …start with Communication
a. Start with RSSing this KB http://support.microsoft.com/default.aspx/kb/894199 and letting us admins know AHEAD OF TIME what non security updates will be planned to be released on WSUS. I’m tired of having to read that KB to confirm that whatever WSUS did last night was expected. Tell me ahead of time.
b. More blogging on http://blogs.technet.com/wsus and http://blogs.technet.com/mu – If you change the AU bits, blog about it. If you plan a release, blog about it.
c. More resources to detail how the update process works. You guys are good at whitepapers so whitepaper that.
d. While you now have a means to get a hotfix via email (and THANK YOU for that) the second long term ask that I’ve asked for is a way to get alerted about Service packs being released.
Bottom line folks… start with the communication. Keep us informed. Please.