Using OWA to fix Outlook

For the past few weeks there was an Outlook 2007 that was crashing in the office on the file of wwlib.dll.  No matter what I did to the system, repair Outlook, install SP1, no matter what the user would report that it crashed.

Today I said.. okay show me exactly what you are doing when it crashes.  And I saw that the trigger was him trying to delete an email.  A trade association email was causing the crash when he clicked on it.

To fix this I logged onto Outlook Web Access and deleted the email.

Voila.  Fixed.  No more crashing.

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