You remember this post right? Microsoft wants to learn from us – The Official Blog of the SBS “Diva”:
So the other day a few folks on a Yahoogroup weren’t too sure about giving feedback to Microsoft as lately they’ve been moving into the IT Services space. So when today, someone else posted up in another group the same info, someone said “wasn’t the consensus that this was a means for Microsoft to learn from the MSPs how to be a MSP” (not quite worded like that but you get the drift). And it reminded me of this article about the community thought process…..
Slashdot Founder Questions Crowds Wisdom – Bits – Technology – New York Times Blog:
Especially this part of the article:
But Mr. Malda could not help using the discussion about Idle to address problems at Digg, and what he sees as the flaws of the community news model.
“A lot of these community news sites are all about Ron Paul,” he said. “Ron Paul may be a valid candidate. But what that is really demonstrating is that you are seeing 1 or 2 percent of a community shaping where the whole community is going. A small dedicated group of people can manipulate these sites very easily.”
Recently a group of us were asked a question and it was interesting to see how one community that I know on one side would answer the question as compared to another community. And it begs the question sometimes that I have about whether or not Microsoft or any vendor that looks to a vocal community gets the right input. Am I the right voice? Am I the right view? Sometimes I wonder who exact Microsoft talks to when making some of the more insane (okay my opinion anyway) decisions that they do. And it concerns me when I see either someone looking too narrow of a focus and asking not enough folks.. or conversely…asking for feedback and the feedback is not given.
For the record the folks asking for feedback to write software not IT services. And Microsoft needs to get a lot better at being evil before anyone is a trusted relationship role needs to worry. Talk to your average business owner, and either he or she is indifferent or not trusting of Redmond. It’s a business tool, not a relationship. You are the one that has to walk the tightrope of the relationship with Microsoft. And I don’t see either role changing soon.
But it’s of interest to think about. If a firm doesn’t get feedback from the right people…what then?