Quickbooks is incorrectly attributing a failure of .net 2.0 sp1 as a “update from last night”. NO it wasn’t. .NET 2.0 sp1 came out a long time ago and about a month or two ago moved up into the High priority and Critical section.
But to state that “a Windows update from last night” is the cause makes it sound like it’s a security update that caused this problem and it’s not. It was a Service Pack for .NET 2.0 that had no reason to be installed this week during tax season. None at all.
Please folks… if you can’t handle patching on your own, hire someone to manage your patching and Service Packs, especially one that impacts LOB applications have no business being installed the week before April 15th.
I hate patching .NET and do not install service packs willy nilly. Always when you see a service pack remind yourself that there is NO NEED to install this immediately. It is YOUR choice.
——– Original Message ——–
|Subject:||QuickBooks Not Opening for Some Users|
|Date:||Fri, 11 Apr 2008 10:54:02 -0700 (PDT)|
|From:||QuickBooks ProAdvisor Critical Alert <QuickBooksProAdvisorTeam@proadvisors1.intuit.com>|
QuickBooks Not Opening for Some Users
ProAdvisors and their clients using QuickBooks® 2008 financial software or QuickBooks Enterprise Solutions 8.0. The problem does not affect all users and does not affect earlier versions of QuickBooks.
Look for These Symptoms
Dear QuickBooks ProAdvisor,
We have discovered that a Windows update issued last night may be triggering problems for some users of the above-referenced versions of QuickBooks financial software.
When the problem occurs, the QuickBooks software does not open.
Common symptons include the following:
- The QuickBooks splash screen flashes, and then goes away on launch.
- On launch of QuickBooks an error message says that the Web Connector has failed to initialize.
This issue is covered in the Knowledge Base item KBID 1009275. The KBID includes links to the Microsoft site for further assistance as needed.
Our response to this issue continues to develop and if we have new information to share after this Alert goes out, we will let you know at once.
Do Not Uninstall and Re-Install QuickBooks
This problem revolves around an issue with .NET. Uninstalling and re-installing QuickBooks does not address the problem and is not recommended.
Apologies for This Interruption
We know how valuable your time is, and that many of you are working intensely to meet the tax filing deadline. We apologize for this inconveninece but wanted to make sure you were aware of this issue potentially affecting you and your clients.
We will continue to rush you new information on this issue, as it becomes available.
The QuickBooks ProAdvisor Team
This e-mail was sent to inform you of a critical matter. Please note that if you have chosen not to receive marketing messages from Intuit, your choice applies only to promotional materials. You will continue to receive critical notifications that could affect your service or software.
© 2008 Intuit Inc. All rights reserved. Intuit, the Intuit logo, Intuit ProConnection, EasyACCT, Lacerte, ProSeries, QuickBooks, QuickBooks ProAdvisor, Quicken, and TurboTax, among others, are registered trademarks and/or registered service marks of Intuit Inc. in the United States and other countries. Other parties’ trademarks or service marks are the property of their respective owners and should be treated as such.
Program terms and conditions, pricing, features and service options are subject to change without notice.
This notice is provided as a convenience for our customers and is not intended to supplement, modify, or extend the Intuit software license agreement between Intuit and the customer for any Intuit product or service. Terms and conditions subject to change without notice.
Please Note: Intuit respects the personal nature of email communication. Every effort is made to offer only information or products that may be of value to you. If you do not wish to receive this QuickBooks ProAdvisors Program alert, please click here to UNSUBSCRIBE and we’ll take you off the list as quickly as possible. While it is possible to unsubscribe from the QuickBooks ProAdvisor Newsletter and noncritical product alerts, you will still receive critical product alerts on Intuit products which are registered to your name. If you desire to halt ALL communications from Intuit please send an email to email@example.com.
For general matters or issues, you can mail letters and comments to Intuit Inc., Customer Communications, 2800 E. Commerce Center Place, Tucson, AZ 85706.