When your security solution is a bit too secure

Went to help someone fix their Internet connection.  Vista, wireless laptop would connect to the Linksys router but not the Internet.  Tried to walk through some troubleshooting steps but no go.  Looked at the laptop, tried to do some diagnostic steps and realized that the security center indicated that the a/v was not installed.  But clearly Norton (not my fav) was installed on the workstation as the icon in the system tray indicated.  But trying to launch the control panel would launch nothing.  Hmm.. So we had media and a product key to reinstall so let’s try uninstalling Norton to then reinstall it.


Save your Norton 2008 Product Key, then download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT/norton2008.nsf/docid/2007082908475279?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

Norton fortunately provides an uninstaller program as attempting to uninstall it would fail.  About 1/2 way through the process of using the removal tool, Internet access came back.


Many times your security solutions may be a cause of issues as well.

3 Thoughts on “When your security solution is a bit too secure

  1. Seen that many times. I always remove Norton now. It’s also a ressource hog.

  2. I’ve seen where the NRT fails to remove Norton 9 because, and this is priceless, Norton 9 is already installed, please uninstall Norton 9 before running this tool.

    The reason why I ran NRT in the first place is the uninstall was corrupted! If I could uninstall it, I wouldn’t need NRT.

  3. No-one should be using the Norton 2008 products at all. The 2009 versions are a lot faster and more stable. If you have a valid 2008 key then you can upgrade for free via the link on the symantec home page.
    Also the installation process does a good clean of existing norton programs and cleaning up any mess left by the 06/07/08 products. It also remembers the key (most times). Takes about 5-10 minutes to uninstall the old version and then 1-2 minutes to install the new version – go figure!!

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