I guess I should be grateful they didn’t ask for my Live ID password huh? 🙂
Today’s status report is that I received two emails from the VLSC web site asking for more information as follows:
More Information Needed
Thu, 21 Jan 2010 12:08:26 -0800
Volume Licensing Service Center<firstname.lastname@example.org>
Hello susan bradley,
This e-mail is in reference to your escalation with case ID: 6######.
Thank you for your time and patience in this matter. At this time our Technical Support Team requires additional information in order to troubleshoot the issue. Please reply to this email with the following information at your convenience to email@example.com.
Additional information needed:
· Please attach in a word document the step by step screen shots that lead to the error.
· Verification needed:
· Agreement or Authorization number:
· Contact Business Email:
· Windows Live ID:
· Case ID:
Once we receive your response, we will forward your request to our Technical Support Team so they may further assist in resolving the issue. Once again, thank you for your patience in this matter.
Microsoft Volume Licensing Services
Hopefully that means it’s progressing, I hope. I’ll be honest that my patience is running very thin (if at all). In my response I asked that they extend my open value licenses benefits for an additional month to represent the month that my firm has been locked out. We’ll see if I get a response on that request.
In the meantime, keep the faith.