Plan on it

By now you’ve read that Intuit’s cloud broke yesterday.  And the comments range from “it happens” to “boy did they screw up” to “I’ll never use cloud again”.

If you didn’t plan on access to a hosted application breaking, shame on you.  If you didn’t have a plan B in place, shame on you.  Sure Intuit has eggs benedict, scrambled eggs and eggs easy over all over their face by now, and it appears probably some rethinking to do regarding communication, data centers and what not, but what about you?  Do you plan on something you depend on being down?

If you couldn’t pay your employees yesterday because a service you depended on was down, plan on it being down sometime in the future.  Let your brain wander to that possibility.  Now.  What do you do?

In the case of payroll, it’s actually quite easy.  The old fashioned way with manual checks, Pub 15, a calculator and a pen if you want to be exact.  Or you just write manual checks based on what they made the last time and then post it as an advance and adjust it through the wagest later.  Oh but Susan what about direct deposit?  There’s this old fashioned concept of walking to a bank or an ATM and making a deposit. 

Bottom line if you haven’t thought about the process you’d go through if you can’t do ….whatever… if whatever is providing it is broken or down… now’s the time to sit back, read those “the cloud is falling” headlines and think about the next time your on premises solution is in exactly the same headline making/things aren’t working/stuff is down condition.

It will happen.

Plan on it.

2 Thoughts on “Plan on it

  1. Robert on June 17, 2010 at 4:01 pm said:

    Part of the issue was on Intuit’s web page it implied it would be a short term issue, not the 18+ outage it turned out to be.

  2. Joe Raby on June 18, 2010 at 1:45 pm said:

    I just point and laugh at the people that say that cloud operations are wholly more reliable than on-site.

    Not saying that either is better in any case, but some people don’t understand that at all and assume that “cloud is better”. Those kinds of people need a bit of humility, and from time to time, to be ridiculed to their face.

    So the next time someone says it’s more reliable to compute in the cloud, cite a list of names and dates of outages as examples.

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