Small Business Susan

Is there a replacement for KB290301 for a generic windows installer repair utility?

What I will be posting in the Partner forum:


Is there a replacement for KB290301 for a generic windows installer repair utility?  My issue is that I keep being reoffered KB954430 (XML 4 sp2 security update from long ago) and I can’t uninstall it from programs and features because I can’t find it.  So in past threads it recommend using the uninstaller utility to remove XML. My problem is that this KB290301 has been drastically changed to be *just* an Office removal tool and is no longer the extremely useful and generic removal tool it once was.  Do you have a replacement native Microsoft utility that can do this?


“While the Windows Installer Cleanup utility resolved some installation problems, it sometimes damaged other components installed on the computer. Because of this, the tool has been removed from the Microsoft Download Center. The Fix it Solutions in this article provide the ability to fully remove Office 2003, 2007 and 2010 suites without damaging other Windows components.”


What I am thinking:


What stupid program manager in some division thought it was a good idea to replace the general clean up tool with this Office clean up tool?   Do you have any idea how frustrating it is to get a XML patch stuck on a Windows 7 and not be able to remove it?  Do you now realize that I will have to either go to some bootleg download site to get the tool I need or find some third party tool for what should be NATIVE in your premier windows operation system?


Did you ask for ANY feedback at all before changing that tool?


Don’t take away tools that are needed when YOUR patches get stuck on YOUR operating system.  And don’t go down the “oh you can download it from third party web sites either” as that promotes BAD surfing folks.


grumble, grumble, grumble, grumble, rant, rant, rant


Description of an update for Microsoft XML Core Services 4.0 Service Pack 3:
http://support.microsoft.com/default.aspx?scid=kb;en-us;973685

Finally downloading that and using the bootleg installer clean up did the trick.



3 comments ↓

  • #   Dean on 08.11.10 at 11:46 pm     

    While I usually agree with you I have to disagree with you on this one. The Windows Installer Cleanup utility never uninstalled ANYTHING. What it did ( at least from everything I have ever read about it in KB articles and blog postings ) is to remove the INSTALLER information NOT the program itself. This allowed you to reinstall the program and then go into control panel and use Add Remove Programs to uninstall it. That’s why it’s called the Windows Installer Cleanup utility and not the Windows Remove Programs utility.

    So I think Microsoft did a good thing by getting rid of it and providing an automatic tool to completely remove Office being that the Windows Installer Cleanup utility was causing secondary problems that you would never know about. They should be getting praise instead of critisism.


  • #   Christopher Painter on 08.14.10 at 6:04 pm     

    Everything Dean said is true. Additionally, the cleanup utility was merely a front end for the command line tool MsiZap. MsiZap is still available.

    http://msdn.microsoft.com/en-us/library/aa370523(VS.85).aspx


  • #   Dean on 08.15.10 at 11:03 pm     

    I just stumbled on this KB article which tells you how to manually run a programs uninstaller if it doesn’t show up in Add Remove Programs.

    http://support.microsoft.com/kb/2249920