Unofficial survey — do these annoy you? Do you use social media tools in your KB articles?
On the top of Microsoft Knowledge base articles are buttons for Facebook and Twitter.
So have you had the overwhelming urge to LIKE a KB article on Facebook?
Had the burning desire to tweet http://support.microsoft.com/default.aspx?scid=kb;en-us;281923?
Or how about diggit or any of the other social media things?
Do you like that on your KB articles or would you rather there was a button to block that?
Next question… Do you like the system tip at the top where it reminds you that the KB article is not about the OS you are looking at it from. Mind you more often than not it’s wrong (I’m on a Win7 64bit and it’s telling me to go to the XP tech center), or in the case of the network admin looking for Server 2008 r2 stuff, it offers up first hotfixes for workstations or 32bit when you need the 64bit stuff.
I can understand tweeting about Justin Bieber’s grammy losses… I mean tweeting about his hair alone …. but KB articles from inside the KB article? Do you think that will be useful?