Ask to Microsoft – how about better help getting IE9 deployed?

http://windowsteamblog.com/ie/b/ie/archive/2011/03/29/a-thoughtful-approach-to-measuring-browser-adoption.aspx


So that says IE9 will be starting to be offered up around June-ish on Windows update.  One thing I’d recommend to Microsoft is that they provide some sort of better way to get help for IE9 issues.


I’ll give you an example.  I use …or rather…used to use a browser script that added a little right mouse click to IE 4 through IE8. 


http://www.winhelponline.com/blog/copy-title-and-url-menu-extension-for-internet-explorer/

It worked perfectly up until IE9.  Now when I try to use it, it throws off an error —


An error has occurred in the script on this page Line 17 Char 3 Error Permission denied Code 0 url: file:///c:/windows/web/TITLE_URL.HTM


So I go in search of an answer… and first found that it was reported during the beta.  But with no resolution that I can see — http://social.msdn.microsoft.com/Forums/is/iewebdevelopment/thread/774b93e3-ccd1-468f-a5e3-adcf5f9d5835


So then I posted in the IE9 public forum on the issue — http://social.technet.microsoft.com/Forums/en/ieitprocurrentver/thread/f4e0842c-86d9-43d2-9193-c2a0e4fe4303


And then I was told to ask my question over there:  http://social.msdn.microsoft.com/Forums/en-US/iewebdevelopment/thread/c85c8793-3e68-4211-a5e4-41444977a263/ even though it wasn’t answered there in a prior thread.


So then they told me to post in http://connect.microsoft.com


Okay.  But what feedback forum?   I’m not an IE9 beta tester but an RTM user?   The only one I could see that was relevent was the IE9RC feedback connect site.

So I posted it.
https://connect.microsoft.com/IE/feedback/details/654260/tool-that-worked-from-ie4-ie8-no-longer-works


Which kinda felt like this was being phased out as this site was originally set up for the RC but at least this write up sounds like they are accepting issues — https://connect.microsoft.com/IE


Now to be fair my resources aren’t over yet, as I have one more place I can post to.  I have access to the Microsoft partner forums where the response came back:


Hello Susan,

Thank you for your post and glad to see you here.

I have done a lot of research on this issue, and I can reproduce it from my side. Seems that the issue happens due to the following line (line 17) of the Java script.

oTarget.value=sTitle+': \r\n’+oExtArgs.location.href+’\r\n';

After some further test, I found “oExtArgs.location.href” seems by default not compatible with IE9. For example, if we change the script line above to this:

oTarget.value=sTitle+': \r\n’+’\r\n';

or

oTarget.value=sTitle+': \r\n’+location.href+’\r\n';

Then the script does work, but cannot copy the URL. Regarding this issue, I will do some further research and then let you know how it goes. However, I appreciate your understanding that script is not supported in the forum, and I may not find out the root cause since I’m not familiar with script.

Thanks for your time and I look forward to being in touch with you.
Best regards,

Kevin Su
Partner Online Technical Community


Who was the ONLY venue that confirmed my problem and granted… wouldn’t promise a solution but at least made me feel like I wasn’t being shunted around and passed on to the next feedback location.


Want to help us get IE9 more deployed?  Then make this process of reporting issues where things worked before and now don’t a lot easier for those of us dweebs that aren’t coders and don’t understand what to do to fix something that used to work and now doesn’t. 


Streamline this feedback process and include little things like allowing people to edit their own bugs to add additional information after they’ve hit submit.  I kid you not, in that venue once you hit submit on the connect bug you cannot go back and edit your own bug.  And THAT bug was closed as ‘by design, won’t fix’ even though I positively know you can edit your own bugs because I do it in other betas I’m involved in.


Bottom line make it easier to get the advice we’ll need to ensure things work in IE9…and sometimes it’s the little things, like a little right mouse click menu that allows the ease of copying the title and url of a web page to pop into an answer on a forum…that you miss when you upgrade that is like a tiny itch that you want get if fixed and working again.

8 Thoughts on “Ask to Microsoft – how about better help getting IE9 deployed?

  1. bradley on March 30, 2011 at 10:35 pm said:

    Hello Susan,

    I did some research on this issue and asked for help from our script team, but I’m sorry to say that I don’t know how to get this script to work yet since there has limited information.

    Thank you for your time and understanding.

  2. bradley on March 30, 2011 at 10:43 pm said:

    And before anyone points out…yes I know that Chrome and Firefox do this with their add ons

    http://malektips.com/firefox-my-copyfixer-copy-url-title-clipboard.html
    https://chrome.google.com/extensions/detail/hbnaclhngkhpmpgmfakaghgjbblokeeh

    But I want it back for IE9

  3. Joe Raby on March 31, 2011 at 9:22 am said:

    When are you gonna change that favicon for your page? Get one of those nice big icons for pinning to Win7’s taskbar already!

    As much as I hate product placements, I think you should make it of Yoda driving a Mini.

    ….except with flames shooting out the back. ;)

  4. “When are you gonna change that favicon for your page?”

    LOL !

    It looks like the Bic guy on a globe doesn’t it ?

    http://www.bicworld.com/

  5. bradley on March 31, 2011 at 8:08 pm said:

    That’s what’s broken.

  6. How about just highlighting the url and pressing control-c ?

  7. bradley on March 31, 2011 at 9:10 pm said:

    You don’t get the title of the web page.

    It’s a specific tool that grabs both the url and the title of the page.

    I got it working, see the later post.

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