In an effort to clarify many Cloud program questions, I want to share with you the top ten frequently asked questions.
How do I resell Cloud Services to my client?
To learn more about becoming a Microsoft Cloud Services Partner, please see our enrollment information athttps://mspartner.microsoft.com/en/us/Pages/Solutions/Microsoft-online-services-partner-enrollment.aspx.
Where do I obtain my benefits for being a Cloud Partner?
Instructions and information about the benefits you are entitled to can be located by navigating tohttps://www.microsoftcloudpartner.com and selecting the appropriate product. Note: You must be a Global Administrator or higher within the Microsoft Partner Network and have the Microsoft Online Services Partner Agreement signed to access these benefits.
What are the requirements to join Cloud Essentials?
You are now automatically enrolled into Cloud Essentials when you sign the Microsoft Online Services Partner Agreement within the Partner Program portal.
How do I obtain charity pricing for my non-profit/charity clients?
Please contact your local Regional Service Center to open a request for charity pricing. Please be ready to provide the following information:
Non-profit Organization Name
If within the United States, provide EIN (Employer Identification Number): XX-XXXXXXX
If within the United Kingdom or Canada, provide Registered Charity number
If in any country other than those above, provide company website.
Office 365 plan requested (E2 or E3)
Number of seats
How do I purchase additional subscriptions on an Office 365 account?
Additional subscriptions can be purchased directly from the Microsoft Online Portal using a Company Administrator account.
Can I switch to a different subscription?
As long as you do not have a Small Business Plan 1 (or P1) account, you can mix and match different subscriptions within the same tenant. This is done by purchasing subscriptions through the Microsoft Online Portal and contacting your local Regional Service Center to cancel any unused subscriptions and re-assigning the appropriate license.
My client needs more time to trial the subscription; can I get a trial extension?
To request a trial extension, please contact your local Regional Service Center.
How much do charities or non-profits pay for an Office 365 subscription?
At this time we cannot provide the prices to these types of subscriptions. To obtain pricing, please contact your local Regional Service Center using the information found on question 4 above.
I’m having a problem with my subscription, the billing of a subscription, or I need to cancel my subscription.
If you, as the Partner, are encountering issues with your subscription or your client’s subscription, please contact your local Regional Service Center.
How do I add my Partner of Record to a client using an Enterprise Agreement?
Please fill out the latest form found at https://mspartner.microsoft.com/en/us/Pages/Solutions/Downloads/online-services-advisor-attach-form-english.aspx and submit it to your local Regional Service Center.
I hope the above information can be of great use to everyone.
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