“MS UPDATE FAIL causes api-ms-win-downlevel-user32-l1-1-0.dll MISSING <http://answers.microsoft.com/thread/113a719f-b051-4ad2-902a-c61300efaf93>
Just spent the better part of 90 minutes dealing with tech support (not) and being told it would cost me 99. to repair my computer since a system restore to early March did not work to fix a universal ole32 dll issue in windows 7. According to the tech, it is clearly (in her view) my computer at fault. THANKS MICROSOFT> I will keep your support in mind during our next purchase. “
When Internet Explorer 10 fails to install properly it will leave a system in a bad state. So bad that short of reinstalling or doing a repair reinstall over the top there may be not much you can do. To add insult to injury no one from Microsoft has come out with a clear statement regarding support. So in the forums people are going through trying to get support and they hit the “Answer desk” chat whereby they get told they have to pay $99 to fix the problem.
Microsoft shame on you for not clearly stating your support policies for IE 10 install issues.
Shame on you for having a platform that when the install goes belly up there’s not many options other than to do a repair install.
Your customers deserve better than this for what should be your flagship browser product.