Now THAT’S customer service!

I had purchased a 20 piece Libbey Ramekin set – 10 glass ramekins and 10 plastic lids as I got into a kick of making PannaCotta after a trip to Italy this summer.  The Ramekins are the perfect size and the plastic lids make placing them in the refrigerator nice and easy to keep both the fridge clean as well as let the desserts set up nicely.  And one evening while cleaning up I realized that we’d lost a plastic lid.  We figured it accidentally got dumped into the garbage and attempted to dig into the can to find the missing lid but when we realized that the garbage had already been emptied into the large curbside can, we started to search for it and then decided not only was it going to be difficult to find the clear plastic lid, we might end up buried in icky garbage in the process. 


So I thought, okay,  I’d just find a replacement one instead.  Well, the ones I bought from Amazon that were really made for pet food lids weren’t quite the right size.  So my sister encouraged me to reach out to Libbey and see if their customer service could help me.  I didn’t see any place on their web site to order replacement lids but they clearly had an 888 number to call and contact them for customer service.


And what fantastic customer service it was indeed!  Imagine my surprise to have the phone call answered by a nice friendly female voice.  I explained my problem, of losing a lid for the ramekin sit and she said “Hang on, I think I have the exact size you need here”.  You could hear her checking the size and she proclaimed that indeed she had the replacement lid.  She instructed me to send an email to a libbey customer service email address and place my address in the email along with indicating the lid I needed. 


Today to my delight, in a Libbey legal envelope with my address hand written on the front, came not one, but two replacement lids.



Thank you LIbbey for reminding me what really great customer service is all about!


For anyone interested:


(1) PannaCotta recipe


3 cups cream
1 cup whole milk
3 and 1/2 sheets of Gelatin sheets (gold or platinum strength)
Let the sheets soak in the cream for a little bit before cooking
Place pan on stove and bring to 135 degrees (use a cooking thermometer)

When 135 degrees, remove from heat and stir in 6 tablespoons of Sugar.
Now add various flavorings such as:
1 teaspoon of vanilla
1 teaspoon of orange extract
1 tablespoon of Grand Marnier


Stir until the sugar is dissolved.


Now pour the liquid into 6 to 7 glass Ramekins from LIbbey and place in your fridge overnight.

Eat as is or with fresh fruit.  I like it with fresh strawberries, fresh peaches and fresh nectarines with an extra dollop of whipped cream on top.

One Thought on “Now THAT’S customer service!

  1. Joe Raby on September 25, 2013 at 2:56 pm said:

    A local restaurant (near Toronto) serves these with balsamic raspberry sauce and gooseberries. They use the gooseberries as a garnish – and they ship from Alberta!

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