KB2862330 known issues

Known issues with this security update

  •  Symptoms
    After
    you install this security update on a computer that is running Windows 7
    or Windows Server 2008 R2, you may receive a D1 or 100000D1 stop error
    message that resembles the following:

    *** STOP: 100000D1(parameter1, parameter2, parameter3, parameter4)
    IRQL_NOT_LESS_OR_EQUAL

    Cause
    Security update 2862330 should
    update all the drivers for the USB 2.0 core stack. However, in some
    specific computer configurations, the Usbport.sys driver is not updated.
    The binary version mismatch occurs even when the drivers all belong to
    same component. After the component is in a partly updated state, a D1
    or 100000D1 stop error may occur.

    The stop error is observed
    when the computer is transitioning to or from a lower power state (Sleep
    or Hibernation) or when a USB port resumes from selective suspend.

    Affected scenarios and resolution
    Three scenarios are identified in which a partial update of a component might occur.

    • Scenario 1
      Third-party
      software such as antivirus software locks down Usbport.sys. The
      software prevents Usbport.sys from being updated by the installation of
      security update 2862330.  

      Resolution
      Restart the
      computer one more time after you complete the installation of security
      update 2862330. The additional restart will make sure that Usbport.sys
      is updated. 

    • Scenario 2
      A computer has USB companion
      controllers (for example, a USBEHCI controller together with a USBOHCI
      or USBUHCI controller) but does not have Windows 7 SP1 servicing stack
      update 2533552 installed. Update 2533552 should be installed to make
      sure that the installation of future updates is successful.  

      Resolution
      To resolve this issue, take one of the following actions:

      • Install
        update 2533552 before you install security update 2862330. For more
        information, click the following article number to view the article in
        the Microsoft Knowledge Base: 

        2533552
        An update that prevents a “0xC0000034” error message when you try to
        install Windows 7 SP1, Windows Server 2008 R2 SP1, or Windows Embedded
        Standard 7 SP1 is available

        Note Install this update to enable future updates to install successfully on all editions of Windows 7 or Windows Server 2008 R2.

      • Disable
        all USBEHCI controllers by using Device Manager before you install
        security update 2862330. You can re-enable the controllers after you
        complete the installation of security update 2862330. 
    • Scenario 3
      The
      Usb stack is corrupted. For example, the Usb stack reports that there
      is a third-party driver that has the same name installed. Therefore, the
      Usb stack does not install the updated driver from security update
      2862330. This problem can occur when the user installs an update that
      has a Usb.inf file, then installs an update that has both Usb.inf and
      Usbport.inf files, and then uninstalls the second update. 

      Resolution
      Disable
      all USBEHCI controllers by using Device Manager before you install
      security update 2862330. The successful installation of security update
      2862330 will make sure that the USB 2.0 core stack is no longer
      corrupted. You can re-enable the controllers after you complete the
      installation of security update 2862330.

3 Thoughts on “KB2862330 known issues

  1. well, today i had several bsod’s with our SBS2008 but it started with this one.
    so will check tomorrow if it was this KB.

    but the most anoying part is, that since a few weeks, several services which are on automatic, will stop after a few seconds after a server reboot which is necessary after a Microsoft update.

    which result in the fact that clients are unable to connect to the AD.
    server services
    secondary logon
    ip helper
    network policy
    are a few of the services that are stopped.

  2. bradley on October 25, 2013 at 6:03 pm said:

    Did you install the update? As the bsod should be immediately after right after reboot after installing the update.

  3. Thank you for your response.
    yes the update was installed and caused the bsod. it was followed by another bsod about memory_manager. So it was murphy’s law for me that evening. Unfortunately after every reboot i need to check the running services due to the fact that several of them will stop for ?no? reason? like secondary log on, network policy server, Server and a few more. Checking with your default-sbs-2008-running-services.aspx i made sure all of them are set correctly. But after restarting them a few are stopped again. So this time i only started the ones that are needed for clients to log on to the domain.
    currently 4 services are stopped: IP Helper, Application experience, Background Intelligent Transfer Service and finally System Event Notification Service.

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