Small Business Susan

SVChost issue now fixed

For several months, XP and Server 2003 users were suffering from an issue that manifested itself as the process of SVChost.exe taking all of the CPU resources.  The underlying problem was old old old IE updates that XP still had to scan through when processing windows update.  On Patch Tuesday I noticed that 613 updates expired off my WSUS server including many old old IE updates.


I asked Waggener Edstrom Worldwide for a statement on what I saw and received this back as a response:


“On Tuesday, Microsoft depreciated legacy security updates for Internet Explorer that had been replaced by more recent ones. We did this to improve customer experience, reducing the time Windows Update requires to check existing updates before installing new ones. This action was purely to improve update performance and does not affect customer security.” – Dustin Childs, group manager, Microsoft Trustworthy Computing


  (Statement courtesy of contacting Waggener Edstrom Worldwide, approval to post this to the PatchManagement.org listserve for public distribution see http://marc.info/?l=patchmanagement&m=138983558101352&w=2 for original post)


Kudos to Microsoft for expending the engineering energy in the last remaining days of XP.


Personally I think it increases customer security as way too many people were turning off Windows Update due to the horrific symptoms.


Remember there is only three patching days left for XP.  The time to migrate/move off/lock it down so it’s not on the web is now.



1 comment so far ↓

  • #   Keith Jones on 01.16.14 at 2:34 pm     

    Susan, Halleluiah. A smile is in order with regards to that classic PR quote of considerable understatement “This action was purely to improve update performance and does not affect customer security.” – Dustin Childs, group manager, Microsoft Trustworthy Computing

    Of course it was a security issue which was being caused by a bug which was effectively rendering Windows Update inoperable and was concurrently hanging users computers. Um yeah having 500 million computers functioning normally again without extensive workarounds and troubleshooting would tend to improve the “customer experience” from unacceptable to okay.

    I suppose these corporate folks have to put the best foot forward regarding a debacle like this has been. But really who are they kidding with such PR speak, maybe one or 2 particularly dull users out of a few hundred million? Sheesh. Not meaning to look a gift horse in the mouth, it is welcome news that long overdue much needed maintenance on the XP update lists finally got done for whatever reason a gift for understatement of the reason Microsoft is comfortable to offer.