More Information on Access to HP Support Materials:
Seen the news?
Firmware Update Access for HP ProLiant Servers:
Frequently Asked Questions
What is happening?
Access to select server firmware updates and SPP for HP ProLiant Servers will require entitlement and will only be available to HP customers with an active contractual support agreement, HP Care Pack service, or warranty linked to their HP Support Center User ID. As always, customers must have a contract or warranty for the specific product being updated.
What is the scope of this change?
This change affects download access to select server firmware updates and SPP for HP ProLiant Servers. Affected firmware updates are categorized into a “Firmware (Entitlement Required)” category when viewing downloads in the HP Support Center Software & Drivers. SPP is categorized by “Application (Entitlement Required)” in HP Support Center.
When does this change come into effect?
Entitled access to firmware updates and SPP for the ProLiant products will go into effect beginning in January 2014.
Why is HP making this change?
This change brings HP into alignment with current industry practices for HP firmware updates and SPP distribution. By obtaining and linking HP support agreements to their HP Support Center user profile, our customers are provided with the highest-quality resources and information specific to the HP products in their environment, so they can get the most value from their technology investments. Customers referencing their product entitlements also receive a differentiated experience tailored to their needs and enabling a proactive support experience through the HP Insight Online portal. In addition, we provide our HP authorized service partners and HP employees preferred firmware and SPP access so they can continue to offer excellent service to our HP customers. We ask our customers to check their existing support agreements to confirm they are covered or encourage them to obtain a valid support agreement for the HP products in their environments, to access all the valuable information HP provides to its entitled customers.
What forms of support coverage are required to access the latest firmware updates for ProLiant Servers?
An active warranty, HP Care Pack or support agreement for the specific product being updated is required to access the latest firmware updates and SPP. Despite access, customers are only authorized to download and use updates for products that are covered by a support contract or warranty. Customers should familiarize themselves with the service offerings, eligibility requirements, and terms of their support agreement.
I have a support agreement, but am unable to access entitled firmware. Why?
Ensure the support agreement is active and is linked to your HP Support Center User ID