Susan note: I need to get this off of my chest and then I’ll get on with going forward and dealing with the technology we need to deal with in SMB. One of which is handling Windows 10 in our networks.
First and foremost I think Microsoft is being a bully on the Internet. A big bully. The manner in which Windows 10 has been pushed out the patching channel has me seriously questioning if I want to be associated with this Company going forward. I certainly am naïve about the patching practices of this company. A few years ago I would have insisted that Microsoft would never ever allow a patch to be installed without express permission. I have and still do argue that Microsoft never changes your update settings when people claim that Microsoft has changed the WU settings. Often these settings are changed by third party software or office installations which flips the windows update settings to automatic. Long term I think the cumulative updating model of Windows 10 will be good for the ecosystem as it gets rid of that long term issue befalling Windows 7 today with the long scan times when one goes to Microsoft update as it gets rid of the supercedence problem we have with updates on the 7 and 8.1 platforms. [Mind you I say this knowing that short term we are going to have bumps and bruises getting our vendors used to the all or nothing updates and watching for potential side effects].
But I really don’t appreciate the heavy handedness of the Windows 10 push that has gotten to the point now that Microsoft is scheduling the 10 update for you. No update should install without your explicit permission to do so. I don’t appreciate that it’s being done with the justification of “from feedback from Microsoft customers”. No, Microsoft, we asked you for an easier way to say no, thank you. No one asked you to schedule the upgrade for us.
The side effects of Microsoft not supplying an easy fixit to block the update is that I’m seeing folks turn off Microsoft update in order to not get the 10 upgrade again. Not good. Not good at all. Yes there are programs like GWX control panel and Steve Gibson’s blocking tool, but there is no easy consumer fixit from Microsoft.
But Susan… you ask…. Shouldn’t you be doing all you can to move folks up to Windows 10?
To that I answer… it’s not that plain and simple. Windows is a messy ecosystem and if you could assure me that EVERY application would still work, all printers, all devices, everything worked 100% with Windows 10 I would say that I should be shutting up and be glad this is happening as it puts people on a patching model that won’t have supercedence issues in the future. But here’s the thing, people have old stuff. People can’t always afford to buy a new printer at the drop of a hat or buy new software every time there’s an major release that causes it to no longer work. And unless Microsoft can guarantee that they will work with every vendor to make every application and printer and device and driver work, then they shouldn’t be so heavy handed in pushing out Windows 10 like they should.
The technology world in which we live in is not a dictatorship. And these actions that Microsoft is taking is damaging the brand of Microsoft in all of the IT pro communities I am in and in all the patching communities I am in. There is no more Windows loyalty, no more trust that Microsoft doesn’t have an ulterior motive in it’s actions.
I’m saddened that Microsoft has done this. It’s changed the attitudes in the communities and it’s obviously changed mine.
Microsoft, you want Windows 10 on people’s machines? Then how about you work on getting Edge to be a functional browser. How about you keep working on the continuing issues I see where the start menu breaks or the live tiles stop working? How about you stop removing group policy ability to block the Windows Store in branch releases impacting the small to medium customer base? How about you reach out to the HP and the Canon’s and all the other printer vendors I see that are not releasing drivers for certain devices for Windows 10 leaving that user without their devices. How about you go about the old fashioned way of doing things that apparently isn’t good enough anymore: That of building a better mousetrap as the old saying goes. Building something so cool, so wow, so fantastic, so solid that we will madly volunteer to get the Windows 10 install on every single last Windows 7 and 8.1 out here.
So Microsoft? How about you go back and review your latest policy and really ask yourself if you really delivered on what customers were asking you to do? I’ll bet you’ll find that no one really asked you to schedule a Windows 10 install for them. What they really wanted you to do was to be a bit more polite and give a clearer “No, thank you, I have a justifiable reason to stay on this platform” option.