Finally got a Dell technician out today (Saturday) after being fopped off all day yesterday with promises and white lies.
The technician arrived within the scheduled period as promised and started having a look at the laptop to diagnose what the problem was. Removing the keyboard to have access to the heat sink on the graphics card was the first step – he booted it up and after a few minutes it was basically too hot even to touch.
He then checked the fans as he couldn’t understand why it was running that hot. My cpu fan wasn’t running at all – great, how much damage has my cpu been taken and how much of its lifespan has been cut off because it’s been running too hot?
At first he was surprised that the package of parts didn’t contain a graphics card seeing as that would apparently have been obvious choice to replace considering where i reported the heat were coming from. Top right hand side of the keyboard. Yeps, directly below there sits the graphics card. Both fans are at the very edge of the case.
Naturally replacing the graphics card would have been more expensive for Dell so i can see where the cost saving exercise comes into play. Fair call.
The technician then started to pull the entire laptop apart as he had to replace the motherboard – the cpu fan controller sits on the motherboard and that wasn’t working at all.
At the moment i’m extremely frustrated with Dell – cannot possibly be that a laptop, less than 1 year old and at this level, is falling apart. I mean, the XPS M1710 was the top of their line and the price tag was accordingly high.
Dell’s new flagship, the M1730 would have been a serious contender to replacing this one, but at the moment i’m so disappointed with Dell that I’m starting to doubt i’ll ever recommend them again.
Luckily i’m still covered by warranty and i’m going to be damn sure that I get every single faulty part replaced…
So, onto new and shinier things – what options are available out there today that could possibly match the “supposed” performance of the XPS range?