Monday morning just about all of us in the office were suffering "Jimlag", trying to remember what we'd learned the previous week & put it into practice. Ian (our implementer) was off in the bowels of north western Queensland so was out of reach for us, although the Happen support crew were just on the end of the telephone waiting for us.
But we survived Monday without having to ask for any support which was due to either us remembering what we needed to or being so ignorant that we had no idea we were lost!! (the former I think rather than the latter).
Today (Wednesday) saw the light come on, so to speak. We had quite a number of jobs to close off, products to finalise receiving in & then invoice. We went through the process of finalising & invoicing jobs and I gotta tell you – it's SOOOOOO much easier than the old way. Simply create the list of "ready" jobs and hit a few buttons.
It's amazing what a sound investment in the right tools can do for a business. I keep reflecting on last week & how interesting it was to be on the receiving end for a change & whilst it was hard going we're reaping the benefits already. I guess it's much the same as our clients have when we implement a new network – there's always some "pain & discomfort" (and I do warn them of that) but the benefits will certainly be there for their business.
It's the dawning of a new era for a business when the right tools are implemented properly & put to use.
Take a step back from your business every once in a while, look for the parts that need oiling, tightening up, cutting out etc etc & set about on a change for the better. Having gone through this and survived I can tell you it's worth it.
What tools have you implemented recently, to fix what pain points, and what has the result been? I'd love to know.