This is a copy of an email I sent to the Adelaide SBS User Group a few minutes ago and consider this worthwhile posting to the wider world.
“I’ve got a meeting with Trend Micro next week with one of the top people in the company who’s travelling out from the USA to meet with me and a few others to discuss Trend and the IT community moving forward. This will not be a technical discussion – it’s going to be more strategic.
So, I’d like some feedback to take with me to the meeting. Those of you currently using Trend products, can you please provide me with some feedback (offlist if you think it’s sensitive) about your working relationship with Trend. Some things to consider are:
· Are Trend an important partner for your business and your customers?
· How easy do you find it to get answers to questions you have for them?
· Comments on the Trend web site – the good, bad and ugly
· Do you use the partner portal and do you have comments on its usability, information etc
· Anything else of relevance – remember this is not a technical discussion so it can’t be along the lines of “I’ve got this issue with CSM at a site where…..”
For those of you not using Trend products I guess it would be interesting to know why not and who you do work with – why you use other products and what are the great points about these products/companies that have got you using them.
I’m not a Trend evangelist by any means – I’m simply looking for feedback. We use Trend products (I make no secret of that) and we have our reasons for this as a company. Personally I’ve no issue with anyone not using Trend product but am seeking great feedback to take to Trend which will make working with them, and protecting the networks we maintain, better for the future.
My meeting is next Friday (May 16) so if you can please get me any feedback by midday Thursday next week that’d be great. I’m happy to keep your comments confidential too if you want that.”
So please let me know what you’d like Trend to hear. I can be reached at dean[cut this bit out] at calvert DOT net DOT au