Developer lessons learnt – SharePoint WCM in the finance sector

So in my recent SharePoint WCM in the finance sector post, I talked about what we built and why I think the result is kind of interesting. What I want to do today is share some of the technical lessons learnt, and give a sense of what worked and what didn’t. As I mentioned last time, UK-based folks will hopefully be able to gain more than I can provide here when the site gets presented at the SharePoint UK user group, meaning we’ll answer any question you care to come up with, not just some of the developer stuff I want to discuss today.

Now to frame all this, it’s important to consider the type of project this was – the terms mean slightly different things to different people, but to me the emphasis was on ‘development’, as opposed to ‘implementation’ or ‘customization’. In code terms, we ended up with the following:

  • 17 Visual Studio projects in total
  • 4 Windows services
  • 5 nightly batch processes
  • 5 supplementary SQL tables (outside of the SharePoint db)

Not bad for 8 weeks work. As an aside, although the first number seems surprisingly high, in the technical washup I did with the team nobody thought this wasn’t the right way to factor the code. This is partly explained by the fact this single project is actually part of a bigger program of projects being done for the client, and also partly by the complexity of the Endeca search implementation and batch processes we needed.

What worked well (in no particular order)

  • Using a ‘development farm’ amongst the developers - this means the content database is shared, and thus no effort is required for one developer to see the lists, site columns, content types, master pages/layouts etc. created by others. This is actually the only way to do team development in SharePoint for me, but worthwhile mentioning it as I know not all SharePoint shops do things this way.
  • Proper use of tracing - this is the idea of writing log statements throughout code to easily diagnose problems once the code has been deployed to other environments (e.g. QA/UAT/production). We used the standard .Net System.Diagnostics trace framework with levels of Verbose, Info, Warning and Error – this has been familiar to me for a long time but a couple of the devs were new to it and agreed it was invaluable. In particular, we had a lot of library code and it’s often difficult to find logic bugs when you can’t directly see the result of something on a screen. For me, tracing essentially gives you the power to find certain bugs in seconds or minutes which could otherwise take hours to resolve. Although adding the tracing code can slow down coding, to mitigate this we used..
  • ReSharper - at the start of the project I created several ReSharper templates to call our common code e.g. for tracing, and got all the team to download trial versions of ReSharper. This meant we could add trace statements in just a few keystrokes, meaning the ‘I didn’t have time to add trace!’ excuse couldn’t be used :-)
  • My Config Store framework based on a SharePoint list * - we stored over 130 ‘configuration items’, from ‘True’/’False’ config switches such as ‘enforce password change for users first logon,’ to known URLs, to certain strings displayed throughout the site. We also found a couple of areas for improvement (e.g. field not big enough to store XML fragments!) which will hopefully make it into the next release.
  • Implementing logging/notifications for unhandled exceptions - I know the MS Enterprise Library a component for this, but we developed our own using a HTTP handler which sits in front of SharePoint’s SPRequest handler. This means that whenever something happens in the code which we’re not expecting, we get to find out about it immediately and can see the stack trace and other debug info in the e-mail. This was invaluable when the testers got to work, as it meant we could proactively deal with bugs before they even got reported. As soon as we noticed a mail with a new exception, we shout over to the particular test guy (identified by the user ID) "What exactly did you just do?" (which impressed them greatly!), so we nail the exact set of circumstances/data which caused the bug right there and then. 
  • My Content Deployment Wizard tool * - I also played the ‘deployment/release manager’ role on this project, so I was probably the guy who benefited from this the most but I’ve actually used it somewhere on every single project I’ve done since building it. For releases when the team had updated x page layouts, x lookup lists and x Config Store items, the tool is invaluable for picking out just the changed items and deploying them to the other environments. For Config Store items in particular it was useful as some config is different between environments (similar to web.config keys) so you don’t want to overwrite the entire list. For early releases when the team had made lots of of complex ‘schema’ updates (such as lots of intricate changes to site columns/lookups/content types), due to the time pressures I elected to take the ‘everything will definitely work this way’ route and drop the site collection on the target and import the whole thing (since no valuable data to preserve) so there are some complex deployment scenarios I still haven’t fully tested personally, but with 3 environments on top of the dev environment to deploy to the Wizard was prettes tilitiy much a lifesaver.
  • Cross-site lookup field by SharePoint Solutions - this solves the problem that a lookup column can only lookup data in the current web. We use this for several key sets of data so we get to have one copy and one copy only. Damn useful.
  • LINQ to SQL - we use this for CRUD operations in our supplementary SQL tables, and the guys who used it agreed they saved significant time over the standard approach of writing ADO.Net code.

* hopefully it doesn’t come across as shameless self-promotion to include these – the very reason I built them was to solve recurring problems I saw on SharePoint dev projects, and both utilities really did help us here.

Project challenges (in no particular order)

  • Team Foundation Server weirdness - for reasons we still haven’t established, we found the .csproj file for the web project (i.e. the most critical VS project!) would be checked out whenever a developer compiled the solution. With multiple checkout enabled, this means that pretty much every developer had the project file checked out all the time, regardless of whether he/she was making any project changes (e.g. adding new classes). This meant we had many more merge issues than normal – not fun.
  • VM issues - for a while we thought ReSharper was the culprit here, but a VS hotfix brought more stability. A hunch says at least some of the issues are 64-bit related (our dev environment was matched to production in this respect), since often the problem would manifest itself via Visual Studio (a 32-bit application remember). Frequent VS crashes, "attempted to read or write protected memory" messages in the event log – oh joy.
  • Failure to identify shared code soon enough – often a concern on complex development projects when the team is working at high speed. We did daily standup meetings (similar to scrum) but I suspect we may have focused too much on issues rather than what was being ‘successfully’ developed. So we lost some time to refactoring to bring things back in line, but this is why I like to think of the approach as ‘Dangerously Rapid Application Development’ (for those who remember the term ;-))
  • Issues arising from sharing IP addresses on SSL - in several of our environments, we attempted to use the technique documented by Adrian Spear in To setup SSL on multiple Sharepoint 2007 web applications using host headers under IIS 6.0. I’ve used this successfully in the past but had some problems this time round – despite working fine in our QA environment, we had problems in other places. After carefully analyzing the differences, I worked out that this technique will only work if the SSL certificate being used is a wildcard certificate or is matched on the machine name rather than the site URL. This might be obvious to other people but wasn’t to me!

Hope someone finds this useful!

SharePoint WCM in the finance sector

You might have been wondering where I’ve been for the last few weeks, so I thought I’d show rather than just tell. I rarely talk about specific ‘daytime’ projects I work on, but I guess I’m quite proud of this one and you might be interested in what we’ve done. I’ve been working with LBi (Europe’s biggest design/technology agency) recently, leading a team of 5-7 developers on a WCM (Web Content Management) project for one of the global investment banks. You can see some aspects of what we’ve done with SharePoint in this post, and I’ll follow up with some developer-to-developer info about techniques we used in the next one. Additionally, for UK-based folks I think Riaz Ahmed (my current boss and Mr SharePoint at LBi) is hoping to do a real show and tell at the UK SharePoint user group in a couple of months, where there’ll be the opportunity for Q&A and to pick up far more info/lessons learnt (both technical and non-technical) than I can provide here.

The site is targeted at a closed audience over the internet (our client’s clients), so unfortunately you can’t see it for yourself – the site provides analysts with high-value information on financial markets, primarily in the form of market reports and newsflashes, though there are other content types. The user experience we were tasked with implementing (created by LBi’s design team) means the user gets to have some pretty impressive functionality around all this (IMHO) which differentiates the service from others.

The centrepiece is the market report data, which is held for many countries and topics:

MarketReport_b

This is imported nightly from a master datasource (thus lending itself nicely to caching), and our client can also add comments to the imported data via SharePoint WCM page editing. Perhaps the slickest piece of functionality is the facility for the user to create personalized ‘smart reports’ with specific markets and topics which interest him/her. These are saved against the user’s profile for quick access:

ConfigureSmartReportSmall_b

At runtime we build the personalized page from the same cache layer used by the standard pages in the first shot.

Since financial markets change quickly, our client’s authoring teams (distributed around the world), can quickly create newsflashes via SharePoint publishing functionality for display on the site – this is controlled via SharePoint workflow. Users can search and filter by country, date, high priority flag and can also store in a ‘My newsflashes’ bucket for quick retrieval:

NewsflashesSmall_b

Users also have the option of receiving e-mail alerts when newsflashes are added to the site (immediate for high priority newsflashes, nightly batch for others), and can tailor their e-mail preferences by country…

MyAccountCountryPreferencesSmall_b

..and topic:

MyAccountMailPreferencesSmall_b

The site also has a ton of other good stuff, such as:

  • single sign-on with a sister site
  • integration with a higher-level portal which can authenticate users itself (meaning users do not log-in separately on our site)
  • WCAG ‘A’ -level accessibility – accessibility wasn’t particularly a focus of the client for this site, but (happily) is just how things are done here anyhow. We use a lot of JavaScript to enhance the user experience but it always provides equivalent functionality when disabled – I have to say the LBi front-end developers use some incredibly innovative techniques to achieve this, I’ve rarely seen anything like it (see below for some examples).
  • integration with Endeca for search (including the newsflash landing page you see above – this is powered by search)
  • custom admin functionality for user creation/management
  • many many smaller but ‘interesting’ requirements such as newsflashes having user-selected ‘related items’, attachments etc etc!

Rich, accessible controls

In addition to all the personalization, one of the things that I love about the user experience is the funky controls we have. So why have a dull dropdown like this:

StandardDropdown

…when you can have one like this:

CountryControlExpandedMid 

This allows us to present only countries the user has told us they are interested in in the dropdown (thus avoiding clutter), whilst allowing them to easily see data for other countries if they have the occasional need to. To do this, clicking the ‘More…’ link expands the dropdown to show a second section containing the other countries (or more specifically, the other countries they are permitted to see):

CountryControlExpandedFull

Similarly for multiple selections, why have this:

StandardListbox

…when you can have this:

CountryControlMultiExpandedMid 

Again, clicking the ‘More…’ link allows the user to select a country not in their ‘preferred’ countries:

CountryControlMultiExpandedFull

Personally I think this makes for a great user experience, and it’s all accessibility-compliant.

Project plan : caffeine

The development time for everything you see here (and everything you don’t) was around 7-8 weeks, though this excludes some of the front-end development (HTML, CSS, JS). We’re not quite over the finishing line yet, but are in the final stages of user acceptance testing and security testing. To say it’s been tough would be something of an understatement, but I’m incredibly proud of my guys and it’s been a great team effort – fortunately for me they’re very talented :-)

Next time I’ll detail some of the technical decisions we took and go through some developer bits which we felt worked well when building/deploying the site.