One of the reasons I have not been posting in a while is that we have been very busy trying to resolve some lingering issues at one of our CRM installations. We have been working with Microsoft over the past 6 months trying to clear up some Outlook performance issues as well as some related email issues when using the CRM Address Book provider.
It has taken a long time to isolate the issues and frankly my commitment to the Dynamics CRM platform was shaken for quite some time. I think Microsoft if is paying attention and being dillegent is addressing the problems and we are starting to see some hotfixes that address the specific issues we have been trying to resolve.
MS KB 938547 should be public within the next few days at http://support.microsoft.com/kb/93847. This KB provides a hotfix that you will have to call in for. Don’t bother calling for the hotfix until the KB link above is working. This hotfix requires that CRM Update Rollup 2 be installed on the system.
I’ll let you know how our testing of this hotfix goes.
I hope to have news of other hotfixes soon. One of our major issues is sending email when using the CRM Address Book Provider. We have received some preliminary hotfixes but they have not fixed the underlying problem. As best as we can determine, the problem seems to only occur when using Outlook 2003. We cannot reproduce the problem with Outlook 2007. When the final fix comes out I will let you know.