Security Protection – Harry Waldron MVP Rotating Header Image

November 12th, 2012:

Automated Phone Systems – Voice mail and menu techniques

Some interesting techniques … the technique for voice mail might save a minute or more, which could add up over time

QUOTE: The next time you make a phone call and are greeted with a machine (voicemail or automated phone system) instead of a person, save some time and get straight to your message or the extension you need to dial with these simple phone tips.

For voicemail: When you start to hear the outgoing message, press # and it should take you straight to the beep. (Tested and works on my phone.) Alternately, you can try * (should work for Verizon) or 7 for AT&T.

For automated phone systems (IVRs): There are a number of strategies to quickly get you past the annoying prompts (“press 1 for your account balance, press 2 for directions, press 3…”). The first one is a pretty old technique we’ve covereda couple of times before and it works on all phones: In the address book for your contact, add a comma after the phone number you want to dial and then the extension or menu options (insert a comma between each menu option). Your phone will dial the number, pause, and then automatically enter the numbers after. (On some keypads, you get the comma by tapping the “pause” button or by holding down the +*= button.)