Microsoft MOSDAL Support for Office 365, Part 1

image

This tool is designed to collect system configuration and network information in order to assist Microsoft support engineers with troubleshooting . the information will be packaged in a zip so you can easily send it to a Microsoft Support Engineer.

Welcome to MSODAL Support

image

Please select which language you would like to use and the wizard mode is recommended for first time users.

Also, we are going to skip entering our credentials this time and bypass Office 365 authentication tests.

 

Wizard Mode 1

image

 

Click Wizard Mode, leave data Collections checked and click next

image

Wizard Mode, Please close all other Applications such as Outlook or Lync before proceeding.

image

Then restart the application you had trouble with and reproduce the issue. After finishing click the generate report button.

image

Diagnostic Complete

image

Thank you for using MOSDAL. Please open the log files folder and transmit the logs file to your Microsoft Support Engineer. Click Close MOSDAL to open the log file location.

The Log file location is my documents MOSDAL folder

image

Since I chose the default settings and not to authenticate MOSDAL did not collect any ADFS information

image

However, I noticed a lot of information in the Communicator folder so I took a look at the Office Communicator File Versions.txt file and found I have different version of communicator installed.

 

C:\Program Files (x86)\Microsoft Lync\communicator.exe file version is 4.0.7577.314
C:\Program Files (x86)\Microsoft Lync\ocoffice.dll file version is 4.0.7577.0

image

image

I also, notice information in the ,net folder that listed the .Net Framework Versions Installed on this system:
.NET Framework v1.0.3705 is NOT installed.
.NET Framework v1.1.4322 is NOT installed.
.NET Framework v2.0.50727 is installed.
.NET Framework v3.0 is installed.
.NET Framework v3.5 is installed.

I am going to stop here and leave the rest for part 2. t this point I love the tool it is easy to use and even with the basic options collects so much information on your environment that I recommend running it after you migrate or just start using Office 365. MOSDAL reminds me of SPSReports for SharePoint and the MPSReports MCS to uses in the field. MOSDAL does a good job of collecting a wealth of information and whether you are working with Premier Support or supporting your self the information is invaluable and collected in one place in a readable format.

Thank you, Microsoft and the Office365 Team for providing us another tool to resolve issues in our environment specifically for folks that have deployed Office 365.

-Ivan

 

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>