Need help on Help?

For the record, I think Microsoft is brilliant! Brilliant as a star in another Galaxy… The key point being that sometimes they are in another galaxy.

I cannot open Help files that require the Windows Help (WinHlp32.exe) program.

On computers that are running Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2, you may be unable to open Help files that require the Windows Help (WinHlp32.exe) program. This article contains information about a download that helps you fix this problem.

Microsoft stopped including the 32-bit Help file viewer in Windows releases beginning with Windows Vista and Windows Server 2008. To support customers who still rely on legacy .hlp files, the Microsoft Download Center provides WinHlp32.exe downloads for Windows Vista, Windows 7, Windows Server 2008, and Windows Server 2008 R2.

Special note for Help content providers who ship .hlp files

Starting with the release of Windows Vista and Windows Server 2008, third-party software developers are no longer authorized to redistribute WinHlp32.exe with their programs. For more information, see the “More information for Help content providers who are shipping .hlp files” section.

For the proper download please see the following KB:

Jeff Loucks
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Partner Opportunities, Benefits & Requirements with the new Microsoft Partner Network (MPN) ERP and CRM Competencies – Webcast

Microsoft is undergoing a significant evolution in the overall direction of the Microsoft Dynamics Partner Strategy. It all starts with the new Microsoft Partner Network which replaces the Microsoft Partner Program and allows Microsoft to truly differentiate and promote partners that have demonstrated investment and success in Dynamics.

These changes will impact the way you promote your business, train your staff and interact with Microsoft in the coming year.

Please join us for a 1 hour live webcast as we announce the details behind the new ERP and CRM competencies under the Microsoft Partner Network.

You will learn:

  • How your partner brand will change. For example “Gold Certified” branding will change to an “Advanced ERP” or “Advanced CRM” Competency brand
  • How you can take advantage of the enhanced benefits provided by the Microsoft Partner Network program
  • How you can meet the new requirements for the ERP and CRM competencies
  • When these branding changes and associated benefits and requirements will take effect
  • Where you can go to find information specific for your business

Please join us for this important update. And thank you for your continued commitment to Microsoft Dynamics.


Doug Kennedy
Vice President of Microsoft Dynamics Partners
Microsoft Corp.

Doug Kennedy joined Microsoft Corp. in March 2006 as Vice President of the Microsoft Dynamics Partners team.  In this role, Kennedy is responsible for managing the overall business relationship between Microsoft and Microsoft Dynamics partners.

Before joining Microsoft, Kennedy worked for Oracle Corp. for 17 years, holding various positions within Alliances and Channels, Field Sales, On Demand, and Enterprise Support.  Most recently, Kennedy was Oracle’s Senior Vice President of Worldwide Alliances and Channels.  In this role, he reported to Oracle’s President, Charles Phillips, and led the organization that was responsible for the ongoing development and education of Oracle’s Alliances and Channel strategies and programs, partner revenue-generating initiatives, Oracle’s PartnerNetwork program, and the models for managing all of Oracle’s 20,000-plus Alliance and Channel partners.  Kennedy also held technical and sales positions at IBM Corp., where he worked before joining Oracle.
Kennedy graduated with a bachelor of science degree in computing science and business administration from Simon Fraser University in British Columbia.  He also holds a diploma of technology in broadcast communications from the British Columbia Institute of Technology. 

Jeff Edwards
Director of Dynamics Channel Strategy
Microsoft Corp.

Jeff Edwards is the Director of Dynamics Channel Strategy with responsibility for global partner business models and partner programs as well as long-term channel strategy.  Prior to this, he also held various roles in Microsoft Dynamics ERP, including Director of ERP Product Marketing and Director of Industry Solutions.

Edwards joined Microsoft in 2001 with 10+  years of technology experience in Europe, Latin America and the United States.  Before joining Microsoft, Edwards worked at several technology companies including Compaq Computer Corp. and Texas Instruments.

Anders Spatzek
Director of WW Partner Capacity and Readiness
Microsoft Corp.

Anders Spatzek is the Director of Dynamics Channel Capacity & Readiness with responsibility for global channel development including partner readiness, methodologies and partner business excellence. Prior to this, he held various marketing and sales leadership roles in Microsoft at both corporate and field level in Europe, Africa and North America.

Spatzek joined Microsoft in 2002 from the Dynamics channel, bringing experience from a small, start-up partner in a developing market as well as from a large systems integrator in a mature market. Before joining the Dynamics ecosystem, Spatzek worked in sales, marketing and logistics roles within the process manufacturing industry.

1 2/3/2010 6:00:00 AM, USA Pacific
(2/3/2010 9:00:00 AM, Canada Eastern)
 2 Hours Partner Opportunities, Benefits & Requirements with the new Microsoft Partner Network (MPN) ERP and CRM Competencies – (Europe,Middle East,Africa) Free N/A  
  2 2/3/2010 12:00:00 PM, USA Pacific
(2/3/2010 3:00:00 PM, Canada Eastern)
 2 Hours Partner Opportunities, Benefits & Requirements with the new Microsoft Partner Network (MPN) ERP and CRM Competencies – Webcast (North & South America) Free N/A  
  3 2/3/2010 6:00:00 PM, USA Pacific
(2/3/2010 9:00:00 PM, Canada Eastern)
 2 Hours Partner Opportunities, Benefits & Requirements with the new Microsoft Partner Network (MPN) ERP and CRM Competencies – Webcast (Asia-Pacific) Free N/A  

Disk2VHD: The 127 GB File size limit. UNMOUNTABLE_BOOT_VOLUME

In a previous post I talked about the Disk2VHD file conversion tool. Here is an “Oh Golly Gee Darn” moment.

(This blog is G rated however the rediscovery rates stronger wording.)


There were really two problems with the disk I created. Both problems were fixable.

  1. The VHD file was too large for use with Virtual PC 2007 which has an IDE drive size limit of 127 GB.
  2. In creating the file I copied all of the partitions from the previous XP box. However in installing Windows 7, I only reformatted the OS drive and installed Windows 7 v64. Therefore, the XP VHD contained all of the Data partitions as well as the OS partition. The actual hardware had the orginal data partitions as well as the new OS partition. When I attempted to mount the VHD in Windows 7 using the native support for VHD the drive signatures were the same and created a signature collision. However I could mount the VHD on different hardware without a problem.


The tool give no warning about the 127 GB file size limit Vrtual PC has for files. This is a big problem if you intend to boot from the created file. Big problem if you just used the tool to create your Virtual PC XPmode before going to Windows 7 64bit. So what can you do?

What to do if you created a VHD file larger than 127 GB as a backup of your PC before reformating.

First, I empathize with the situation and it is an easy trap to fall in to. You say to yourself, it worked for smaller sized drives so there was no reason to doubt it would work with larger drives. The example on the Disk2VHD page even uses a larger native drive but has less used space than 127 GB. So one day the example file will stop working if it grows beyond 127 GB. That is a pretty lame problem.

So what can you do? Hyper-V can use larger VHD files. And so can Windows 7. In part the solution is that you can mount your VHD file in Windows 7 and then rerun the tool to copy out individual drives to individual files. My post on Native support for VHD files will come in handy for you on this.

What to do if your VHD has “signature collision” with the “host computer” when trying to mount drives using native support for VHDs in Windows 7 or Windows 2008 R2.

It is important to understand what is happenning in order ot understand how to solve the problem. In my case I had created a perfect copy of the drives on the physical computer using Disk2vhd. Then I deleted only one of the disk partitions (The OS Disk). When I reinstalled the OS in the partition I reformatted I now had a new OS with the old partitions. I also had the VHD which included the old OS partition as well as an exact copy of the physical partiitions I had on the host OS.

So when I went to mount the partitions in the VHD file, the OS recognized the the disk signatures as being identical in the VHD as on the host system.

The fix: Mount the VHD on another Windows 7 box as read only and run Disk2VHD again breaking out the partitions as individual files.

If you need more help feel free to contact me.

Jeff Loucks
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Virtualization: The Microsoft Hardware-Assisted Virtualization Detection Tool

So you want to run a quick check to see if your hardware has the best requirements to be used for Virtualization?

The Hardware-assisted virtualization (HAV) detection tool checks if the computer processor supports HAV and if this setting is enabled.

Supported Operating Systems

The HAV detection tool ONLY supports the following operating systems and editions/versions:

Windows Vista Service Pack 1, 2 (Home Basic, Home Premium, Business, Enterprise, Ultimate)

Windows XP Service Pack 3 (Professional), Windows XP Service Pack 2 (Professional)

Windows 7 (Home Basic, Home Premium, Professional, Enterprise, Ultimate).

Collecting Data

With your *explicit approval*, system configuration data collected by the HAV detection tool will be sent to Microsoft.

If you choose ‘Yes, I would like to send data to Microsoft’ in any of the screens above, data will be sent to Microsoft. You can find the Privacy Statement for the HAV detection tool here:

Command line options

Copy havdetectiontool.exe to a local folder (say c:\HAVTool)
From an elevated command prompt, run the following command to extract the files:
c:\havtool\havdetectiontool.exe /x

This displays a prompt to choose the directory for the extracting the files.

Choose to extract the files to c:\HAVTool
Help Options:
To display the errorlevels returned by this tool, run one of the following commands from an elevated command prompt based on your OS architecture (from the extracted folder as described above):



c:\HAVTool\sources\amd64\havtool.exe /?

Quiet Mode:

Create a script which executes the tool in quite mode – a snippet is shown below:

64 bit:


set errorlevel=

C:\HAVTool\sources\amd64\havtool.exe /q



32 bit:


set errorlevel=

C:\HAVTool\sources\i386\havtool.exe /q



Related Resources

Windows Virtual PC

Configure BIOS

Microsoft Hardware-Assisted Virtualization Detection Tool Privacy statement

Jeff Loucks
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Using Windows 7 Godmode to create administrative shortcuts to wizards and common functions.

In a previous post I described what is popularly know as Windows 7 Godmode. Some administrators like to find shortcuts that make their life easier and so leveraging the functions of “GodMode” this post talks about how to create shortcuts to common administrative tasks.

In this example I will show you how to create a shortcut to the “View Network Connections” windows, a commonly used administrative folder which has been isolated a bit in Windows 7.

  1. Create a folder any where on your computer named :
  2. Open the folder you just created.
  3. In the search dialog in Windows Explorer type “View Network Connections”
  4. Right click on the view network connections and click create shortcut.
  5. A shortcut to the View network connections window will be created on your desktop.

When you double click on the View Network Connections Shortcut, the window opens directly. You can now use this technique for any of wizards you want to shortcut.

For a full list of the available wizards, please see my original post.

Jeff Loucks
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Windows 2008 – Windows Performance Analyzer (WPA)

Over the years I have created a number of presentations and performed a number of architectural engagements where we have used various tools to track and establish performance baselines, determine constant expectations and build out formulas for scaling. Microsoft has new tools which help in the process.

The Windows Performance Analyzer (WPA) is a set of performance monitoring tools which can establish in-depth performance profiles of Microsoft Windows operating systems and applications. Although these tools cannot discover, quantify or otherwise adapt to your essential hardware flaws, they do allow you to understand the limits within a classification of hardware. This has always made it difficult to predict how your application will work on different hardware when scaling.

When using WPA, the xperf.exe program is primarily used for the following operations:

  • Control tracing. You start and stop tracing sessions and specify the events that should be logged.
  • Trace merging and enhancement. A kernel trace must be ”merged” on the machine on which it was taken before it can be processed by the tools or viewed on another machine. The merge operation adds meta-information from the target machine to the trace. Additionally, the merge operation can combine multiple traces.
  • Trace processing. Xperf supports many dedicated analyzers, called actions. Actions produce reports about specific parts of the trace. For more information on actions please see the Actions section of this document.

Quick Start Guide: WPA Basics

Quick Start
Detailed Walkthrough
WPA Providers
Starting a Trace
Stopping a Trace
Stack Walking
Merging Traces

Jeff Loucks
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What is Windows 7 Godmode?

Windows 7 has a Godmode….? Huh

Yes, it is true and it is useful.

How to do it:

Open any folder on your computer and make a new folder named:


When you open the new folder there will be shortcuts to all the wizards you could want to use

Here is a list of what you get:

  • Accommodate learning abilities
    Accommodate low vision
    Activate Windows
    Add a device
    Add a printer
    Add a wireless device to the network
    Add clocks for different time zones
    Add gadgets to the desktop
    Add or remove programs
    Add or remove user accounts
    Add the Clock gadget to the desktop
    Adjust ClearType text
    Adjust screen resolution
    Adjust system volume
    Adjust the appearance and performance of Windows
    Allow a program through Windows Firewall
    Allow remote access to your computer
    Allow Remote Assistance invitations to be sent from this computer
    Auto-hide the taskbar
    Automatically adjust for daylight saving time
    Back up your computer
    Block or allow pop-ups
    Block or allow third-party cookies
    Calibrate display color
    Calibrate the screen for pen or touch input
    Change advanced color management settings for displays, scanners, and printers
    Change cursor blink rate
    Change Customer Experience Improvement Program settings
    Change default printer
    Change default settings for media or devices
    Change desktop background
    Change device installation settings
    Change display language
    Change display settings
    Change Font Settings
    Change how the mouse pointer looks
    Change how the mouse pointer looks when it’s moving
    Change how web pages are displayed in tabs
    Change how Windows searches
    Change how your keyboaworks
    Change how your mouse works
    Change keyboards or other input methods
    Change location
    Change mouse click settings
    Change mouse settings
    Change mouse wheel settings
    Change or remove a program
    Change People Near Me settings
    Change power-saving settings
    Change screen orientation
    Change screen saver
    Change search options for files and folders
    Change security settings
    Change settings for handwriting personalization
    Change sound casettings
    Change system sounds
    Change tablet pen settings
    Change temporary Internet file settings
    Change text to speech settings
    Change the date, time, or number format
    Change the file type associated with a file extension
    Change the languages used for partially translated menus and dialogs
    Change the mouse pointer display or speed
    Change the Narrator voice
    Change the search provider in Internet Explorer
    Change the theme
    Change the time zone
    Change the way currency is displayed
    Change the way dates and lists are displayed
    Change the way measurements are displayed
    Change the way time is displayed
    Change User Account Control settings
    Change what the power buttons do
    Change when the computer sleeps
    Change window colors and metrics
    Change window glass colors
    Change workgroup name
    Change your account picture
    Change your homepage
    Change your Windows password
    Check firewall status
    Check for updates
    Check keyboastatus
    Check processor speed
    Check security status
    Check the Windows Experience Index
    Choose a power plan
    Choose homegroup and sharing options
    Choose how to check for solutions
    Choose how to report problems
    Choose the order of how your screen rotates
    Choose when to turn off display
    Configure advanced user profile properties
    Configure proxy server
    Connect to a network
    Connect to a projector
    Connect to an external display
    Control the computer without the mouse or keyboard
    Create a passworeset disk
    Create a restore point
    Create administrator account
    Create an account
    Create and format hadisk partitions
    Create or remove your account password
    Create standauser account
    Customize icons on the taskbar
    Customize the mouse buttons
    Customize the Start menu
    Customize the taskbar
    Defragment your hadrive
    Delete browsing history
    Delete cookies or temporary files
    Device Manager – Shortcut (2)
    Device Manager
    Diagnose your computer’s memory problems
    Edit environment variables for your account
    Edit group policy
    Edit power plan
    Edit the system environment variables
    Enable location and other sensors
    Enable or disable session cookies
    Enable or disable transparent glass on windows
    Encrypt your offline files
    Enter a default location
    Find and fix audio playback problems
    Find and fix audio recording problems
    Find and fix networking and connection problems
    Find and fix printing problems
    Find and fix problems
    Find and fix problems with devices
    Find and fix problems with homegroup
    Find and fix problems with transparency and other visual effects
    Find and fix problems with Windows Search
    Find missing Start menu
    Find out what’s new in Windows 7
    Fix problems with your computer
    Free up disk space by deleting unnecessary files
    Get more gadgets online
    Get more themes online
    Go online to find out what’s new in Windows 7
    Go online to get Windows Live Essentials
    Group similar windows on the taskbar
    Hear a tone when keys are pressed
    Hear text read aloud with Narrator
    How to add new hardware
    How to change the size of virtual memory
    How to correct monitor flicker (refresh rate)
    How to install a program
    Identify and repair network problems
    Ignore repeated keystrokes using FilterKeys
    Install or uninstall display languages
    Join a domain
    Learn how to use your storage device to speed up your computer
    Let Windows suggest Ease of Access settings
    Link online IDs
    Lock or unlock the taskbar
    Lock the computer when I leave it alone for a period of time
    Magnify portions of the screen using Magnifier
    Make a file type always open in a specific program
    Make changes to accounts
    Make it easier to see the mouse pointer
    Make text and other items larger or smaller
    Manage advanced sharing settings
    Manage audio devices
    Manage BitLocker
    Manage browser add-ons
    Manage disk space used by your offline files
    Manage file encryption certificates
    Manage Information Cards that are used to log on to online services
    Manage network passwords
    Manage offline files
    Manage saved networks
    Manage Windows credentials
    Manage wireless networks
    Media streaming options
    Move the pointer with the keypad using MouseKeys
    Optimize for blindness
    Optimize visual display
    Organize Start menu
    Perform recommended maintenance tasks automatically
    Personalize your computer
    Play CDs or other media automatically
    Press key combinations one at a time
    Preview, delete, or show and hide fonts
    Protect your computer by encrypting data on your disk
    Recosteps to reproduce a problem
    Remove icons from notification area (system tray) on the desktop
    Rename this computer
    Replace sounds with visual cues
    Require a passwowhen the computer wakes
    Resolve sync conflicts
    Restore data, files, or computer from backup
    Restore desktop gadgets installed with Windows
    Restore Start menu defaults
    Restore system files and settings from a restore point
    Restore your computer or reinstall Windows
    Restore your computer to an earlier time
    Review your computer’s status and resolve issues
    Run programs made for previous versions of Windows
    Scan a document or picture
    Scan for spyware and other potentially unwanted software
    Schedule tasks
    See the name of this computer
    Select users who can use remote desktop
    Set flicks to perform certain tasks
    Set screen saver password
    Set tablet buttons to perform certain tasks
    Set the time and date
    Set up a connection or network
    Set up a dial-up connection
    Set up a microphone
    Set up a new connection with RemoteApp and Desktop Connections
    Set up a virtual private network (VPN) connection
    Set up an ad hoc (computer-to-computer) network
    Set up computer to use multiple monitors
    Set up data sources (ODBC)
    Set up dialing rules
    Set up iSCSI initiator
    Set up parental controls for any user
    Set up USB game controllers
    Set your default programs
    Share printers
    Show hidden files and folders
    Show how much RAM is on this computer
    Show or hide clock icon on the taskbar
    Show or hide common icons on the desktop
    Show or hide file extensions
    Show or hide inactive icons on the taskbar
    Show or hide the notification area on the taskbar
    Show or hide volume (speaker) icon on the taskbar
    Show which operating system your computer is running
    Show which programs are installed on your computer
    Show which workgroup this computer is on
    Sign in or out of People Near Me
    Specify single- or double-click to open
    Specify which hand you write with
    Start or stop using autoplay for all media and devices
    Start speech recognition
    Sync with other computers, mobile devices, or network folders
    Tell if an RSS feed is available on a website
    Transfer files from another computer
    Troubleshooting History
    Turn autocomplete in Internet Explorer on or off
    Turn automatic updating on or off
    Turn flicks on and off
    Turn guest account on or off
    Turn High Contrast on or off
    Turn Magnifier on or off
    Turn off automatic window arrangement
    Turn off background images
    Turn off unnecessary animations
    Turn on easy access keys
    Turn On-Screen keyboaon or off
    Turn screen saver on or off
    Turn toolbars on the taskbar on or off
    Turn Windows features on or off
    Uninstall a gadget
    Uninstall a program
    Update device drivers
    Use audio description for video
    Use screen reader
    Use tools to improve performance
    View advanced system settings
    View all problem reports
    View current accessibility settings
    View devices and printers
    View event logs
    View installed fonts
    View installed updates
    View list of running gadgets
    View local services
    View location activity
    View message archive
    View network computers and devices
    View network connections
    View network status and tasks
    View recent messages about your computer
    View recommended actions to keep Windows running smoothly
    View reliability history
    View running processes with Task Manager
    View scanners and cameras
    View solutions to problems
    View sync results
    View the Microsoft error reporting privacy statement online
    View the name of the video card
    What happened to the Quick Launch toolbar
    Windows 7 Upgrade Advisor Beta

New Artcile:
Using Windows 7 Godmode to create administrative shortcuts to wizards and common functions.

Jeff Loucks
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Microsoft Partner Network – Is there value in being a Microsoft Partner?

Hi Everyone,

This is a topic that I have always felt passionate about and I have never really known how to address it. I am hoping to take a discussion oriented approach and I hope that readers will post comments. I am on the board of the International Association of Microsoft Certified Partners and the goal of that association is to look out for existing and future partners. The association strives to help partners progress, cooperate and collaborate.

  • I would like examples of what you think Microsoft could do better.
  • Has being a partner has been good for you.
  • What do you think is missing in the partner program.
  • Would you like to engage with partners better.
  • Is there value in being a Microsoft Partner?

Please post a comment and let me know what you are thinking. The above is just a suggestion… please feel free to comment anyway you like.

Jeff Loucks
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Search Engine Optimization – IIS SEO Toolkit

Administrators can improve their Web site’s relevance in search results using the SEO Toolkit which recommending how to make the site content more search engine-friendly. The toolkit is a free download:

Search Engine Optimization Toolkit

Or, download x86 / x64

The Site Analysis module allows users to analyze local and external Web sites with the purpose of optimizing the site’s content, structure, and URLs for search engine crawlers.

The Robots Exclusion module enables Web site owners to manage the robots.txt file from within the IIS Manager interface.

The Sitemaps and Site Indexes module enables Web site owners to manage the sitemap files and sitemap indexes on the site, application, and folder level to help keep search engines up to date.

Learn More


Jeff Loucks
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Global EBS UG – December 2009 Topic List

  • Renew the subscription for the malware inspection filter in Forefront
  • Migration or conversion from SBS to EBS
  • New EBS Domain and Migration
  • Enabling Nat Transversal on TMG VPN
  • Re: EBS Domain Join Error Thread
  • Antivirus recommendations on EBS
  • Outlook Anywhere issues, rpc ping
  • Internal “Virtual SMTP Server” Equivalent needed to allow relay inte
  • VPN logs on but can not get to any computer on the network
  • Removing VPN Policies
  • Hyperv Messaging and Management

Click to join the Global EBS User Group

More information about the Global EBS User Group

Jeff Loucks
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