Outlook “Problem communicating with the Microsoft Dynamics CRM Server”

When a user tries to configure Microsoft Dynamics CRM Client for Outlook, by using the Configuration Wizard the following error message is displayed:

There is a problem communicating with the Microsoft Dynamics CRM Server. The server might be unavailable. Try again later. If the problem persists, contact your administrator.

I love these messages and I only wish I had an administrator to contact besides me. However with the buck stopping here the following KB might be useful.

http://support.microsoft.com/kb/2502671

Essentially there is an issue with time on the CRM server which needs to be corrected. It is well documented in the KB.

  • The Operating System date is not set to the correct date.
  • The Operating System time is not set to the correct time.
  • The Operating System time zone is not set to the correct time zone.

Jeff Loucks

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