Category Archives: 17424

Frustration with the Lync 2013 client for Windows Phone 8

Microsoft have released the Lync 2013 client for Windows Phone 8, and it looks great – many more features than the 2010 version, including voice and video calling. However, when I try to login to my account on Office 365 it tells me that “You can’t sign in with this version of Lync. Please install Lync 2010.”


That’s unfortunate and somewhat unexpected, partly because I’m happily using the Lync 2013 desktop client on my Windows 8 desktop, but more so because the app description in the Windows Phone Store gives no real indication that it wouldn’t work. What it does say, in all caps, is this:


IMPORTANT: THIS SOFTWARE REQUIRES CONNECTIVITY TO VALIDLY LICENSED COPIES OF MICROSOFT LYNC SERVER OR OFFICE 365 / LYNC ONLINE AND WILL NOT WORK WITHOUT IT. UPDATES TO MICROSOFT LYNC SERVER MAY BE REQUIRED FOR PROPER PERFORMANCE. SOME FUNCTIONALITY MAY NOT BE AVAILABLE IN ALL COUNTRIES. IF YOU ARE UNSURE ABOUT YOUR COMPANY’S LICENSE TO AND/OR DEPLOYMENT OF LYNC, PLEASE CONTACT YOUR IT DEPARTMENT.


That’s the only information about requirements for using the app, and you’ll notice that it explicitly says that you can use it with Office 365. It’s not a case of “some functionality may not be available in all countries” – this client uses something called UCX which isn’t supported by Lync 2010 servers, so evidentially we’ll have to wait for Microsoft to upgrade our O365 tennancy. I’d be fine with that if the above important information didn’t say “UPDATES TO MICROSOFT LYNC SERVER MAY BE REQUIRED FOR PROPER PERFORMANCE.” I’d say that “proper performance” implies that some features may not work optimally, not that you won’t be able to get so far as signing in!


I’m sure that the people who have Lync 2013 and Windows Phone 8 devices are going to be very happy with this app, and I expect that I may be happy with it in the future* but this is just another example of Microsoft giving mixed/misleading messages around Windows Phone 8 and it isn’t good enough! (For the other prime example that annoys me even more, I refer you to the podcast user experience outside the USA. Going into the Podcasts section of the Music + Videos hub tells you that “It’s lonely in here. Go to the Store to add some podcasts”, but there aren’t any unless you’re in the USA. This is something that’s built in to the core OS and only works in one country of all the teritories where Windows Phones are sold. Shocking.)


On a positive note, as one of my colleagues pointed out, at least the error message in this case is vaguely helpful and doesn’t just give you some obscure error code.


* If I don’t switch back to Android first.

HTC Windows Phone 8X – Early Impressions

Last week I upgraded from a Nokia Lumia 800 running Windows Phone 7.5 to the HTC Windows Phone 8X running Windows Phone 8. I’m not going to write a full review of the hardware or the OS, but I am going to brain-dump some initial thoughts on them both. 


The Pros:


  • Great screen – increased resolution really helps.
  • Very responsive. Much better performance than Windows Phone 7. Could be the hardware or the OS, probably both.
  • Changes to the home screen are good – I’m very happy with the increased data density.
  • Camera is very decent (I don’t need it to be a DSLR replacement).
  • Audio is great. The speaker is loud and clear; Beats Audio makes my (Bose) headphones sound better than ever!
  • The phone looks and feels much slimmer than it actually is. It’s also light enough that it practically disappears in a jean pocket.
  • Screenshots! This is a big deal for those of us who want to document and write about Windows Phone.
  • You can move content between WP8 and a Windows RT tablet. That might not help many people, but you can’t transfer content directly to an iPhone from an iPad.
  • Kid’s Corner works very well (although I did experience a bug which made it still ask for my PIN to unlock the phone the first time I set it up).

The Cons are mostly to do with Windows Phone 8, rather than the 8X hardware, so I’ll get my one gripe with that out of the way first:


  • The case isn’t tight enough around the screen – there’s a thin gap at the top of the screen big enough to get dust and lint trapped. That’s going to constantly annoy me (although not a lot – it’s very much a 1st world problem).
  • Podcast support is a disaster. It might be fine in the USA, but given that there aren’t regional licensing issues with podcasts, it’s totally unacceptable to leave it so completely broken for everyone else!
  • Not all Windows Phone 7 apps are compatible (TuneIn Radio, for example). I don’t think that has been made clear.
  • Auto-updating of the lockscreen with Bing images doesn’t seem to be working for me (it does work with the HTC option of displaying the weather).
  • I’d like even more live tile sizes (2×1, for example).
  • Data Sense was much-touted, but isn’t there yet, and maybe it never will be on your carrier.

So basically the one thing that annoys me the most about Windows Phone 8 is the totally abysmal podcast support.  It wasn’t wonderful in Windows Phone 7 outside the USA, where you had to sync via Zune before you could subscribe to over-the-air updates on the device, and you could only browse the podcast directory in Zune if you used a registry hack. That said, even if the only thing we could do was enter the address of an RSS feed, that would be better than what we have today in WP8.


I’m sure there are lots of people who will buy one of these phones and never care about podcasts, but for me they’re really important – they’re how I stay current with tech and where I get new music. I usually listen to upwards for four a week while I’m commuting.


On Windows Phone 8, if you open up “music + videos” and then “podcasts”, you get a helpful message suggesting that you add some from the Store, except that there aren’t any podcasts in my Store!


Now, I fully understand why there are regional differences in marketplaces for music, video, books, even some apps. There are content distribution agreements that need to be signed with different regional organisations. That’s fine. It absolutely doesn’t apply to podcasts!


The podcast directory that Microsoft maintains for its US customers is just as valid for customers in the UK, India, Guatemala and everywhere else. I’m sure they’d say that they want to localise the experience so that it highlights podcasts in the right language or of greater local interest (football vs football, etc). Nobody wants to wait for that, especially since they could’ve done it in the last two years if they were going to. If the option is the US podcast store or nothing, then guess what – the most popular podcasts in the world are from the US and are consumed worldwide, so we’d rather have the ability to subscribe to them.


Maybe it’s just that on-demand digital media isn’t the future. Oh… hang on a minute…!