Reconfiguring the CRM 2011 Outlook Client for IFD

When I first upgraded my CRM 4.0 to CRM 2011 I didn’t set it up with access via SSL and I only had it for internal use. So, when I configured my Outlook client I used the URL http://myCRM:5555 and used the organization MyOrg. I have just reconfigured my CRM 2011 to now use Claims Based Authentication and an Internet Facing Deployment. More on how to do that in another post. My IFD is working fine with the web client but I needed to reconfigure my Outlook client accordingly. Unfortunately, one cannot edit the configuration other than to chance the display name. That doesn’t help much. I tried adding a new configuration for the new URL but it told me there weren’t any organizations there. I suppose that is because my one and only organization was already configured.

After much head scratching and Bing/Googling I decided to check the Registry. There I found what I was looking for. Before making any changes to the Registry be sure to make a backup. I did am was glad I had! The Registry entry of interest is HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient. There you will find several references to the CRM URL. I changed all these to reflect my new https URL. I then brought up the CRM Configuration Wizard and still had the same problem. Remember that backup?? Then I looked a bit further and saw another key under the MSCRMClient with a GUID for a name. Selecting that presented me with another selection of the CRM URL. I changed all those to the new https URL and opened up the CRM Configuration Wizard once again. Much to my delight all the values were changed to the new values. Even better my Outlook was once again able to connect to my server and sync up all the changes I’d made to it while off-line.

4 thoughts on “Reconfiguring the CRM 2011 Outlook Client for IFD”

  1. Hi, Larry. Your article on installing CRM IFD was a great help thanks and I’ve moved on to setting up Outlook. I don’t know if you can help, perhaps by posting your MSCRMClient key, but I am still having a nightmare configuring Outlook. I had Outlook working fine when just working unsecured internally. However, now I have CBA and IFD, Outlook will not connect. I edited the reg keys as you suggested but no luck. CRM is installed but greyed out on the tool bar and if I click on a CRM folder it tells me it is disconnected. There is an option to sign in but that never gets any further.

    I can open the Config Wizard and the details I’ve manually typed are there, but if I edit the server I get the usual cannot connect to server error on opening the edit dialog. If I retype the url and test I just get the same error.

    I wondered whether looking at your config would help. I’ve tried all sorts to solve this. I can’t believe I’m the only one in the world with this problem but none of the MS blogs has an answer. I’ve added the HomeRealmUrl reg key as suggested in the MS implementation guide, and tried every possible combination of server address. I’m totally stumped and pretty desperate.

    Many thanks if you can help.

  2. This is great but after I did this I got a 404 error when I tried to opened the Outlook CRM options.

    did you also get this and findd a solution for this?

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