When I first upgraded my CRM 4.0 to CRM 2011 I didn’t set it up with access via SSL and I only had it for internal use. So, when I configured my Outlook client I used the URL http://myCRM:5555 and used the organization MyOrg. I have just reconfigured my CRM 2011 to now use Claims Based Authentication and an Internet Facing Deployment. More on how to do that in another post. My IFD is working fine with the web client but I needed to reconfigure my Outlook client accordingly. Unfortunately, one cannot edit the configuration other than to chance the display name. That doesn’t help much. I tried adding a new configuration for the new URL but it told me there weren’t any organizations there. I suppose that is because my one and only organization was already configured.
After much head scratching and Bing/Googling I decided to check the Registry. There I found what I was looking for. Before making any changes to the Registry be sure to make a backup. I did am was glad I had! The Registry entry of interest is HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient. There you will find several references to the CRM URL. I changed all these to reflect my new https URL. I then brought up the CRM Configuration Wizard and still had the same problem. Remember that backup?? Then I looked a bit further and saw another key under the MSCRMClient with a GUID for a name. Selecting that presented me with another selection of the CRM URL. I changed all those to the new https URL and opened up the CRM Configuration Wizard once again. Much to my delight all the values were changed to the new values. Even better my Outlook was once again able to connect to my server and sync up all the changes I’d made to it while off-line.