Of the last three computer to come by me, only one was salvageable without resorting to total recovery. The two laptops became nightmares as work progressed. It was easy enough to get rid of the bad stuff and the popups, but trying to repair the corruption in the operating system proved to be ultimately impossible.
Given enough time, I could fix them without re-installing maybe, but my clients don’t give me that long, and want the computer back in 24 hours or less. This is the service I provide, and why some come to me and not others.
I have to ask questions pertaining to the type of data on the machine, roughly how much, whether email is received on line or via a client, installation media for programs etc, and the dreaded question of backups. Invariably, I end up having to recover data, and sometimes from hard drives which are barely workable.
Life can be quite tense at this end of the business, and I always try to exceed expectations, but the purveyors of registry cleaners sold under the guise of one click fixes need to be taken to task. If it were left to me, I would be very harsh with them. As it is,they get the ‘get out of jail free’ card, and the victims get trapped.
It annoys me intensely when I see ads for the bad stuff on sites which do have good info and fixes. When you have to guide somebody though the minefield, step by step, something is wrong. I have contacted some of the worst offenders but with zero response or effect. I can see it only getting worse.
Anyway, the last of the two laptops is responding, and updates are coming thick and fast. My client will get the machine back tomorrow but not until it is as good as I would want to receive. At least the back has been broken, so I will go to sleep and hope that tomorrow is an easy run..