Microsoft get blamed for many things, including bogus calls from technicians overseas claiming to be representatives of Microsoft. What these people tell you is all bogus, and they do it to scare you into parting with cash. Microsoft can do little to stop it because the calls come in from countries, primarily India, which are outside any jurisdiction that Microsoft call fall back on.
Read this post of a disgruntled victim of a typical scam:
Around June 21st a wonderful gentlerman from your advanced techncal suppourt team in India loged into my computer and started the process of unblocking me from Real Player and Window’s Film and Photo as well as freeing my computer from its near frozen state. He said he was to call back the next day to complete his work but never called me back. As a result I am unable to use the Real Player or your Film or Photo sties now and two songs I worked hard on are gone. I have sufferred much grief and loss of sleep over these issues after switching everything over to you at Microsoft. Including promoting your product among many name artists in Tribeca, New York City at my Art Center. Please have him or a techniciam of his calaber complete the unfinished work. I am devastated but still a believer in your company.
This guy really believed that the ‘tech’ was an employee of Microsoft. I will tell you now that Microsoft NEVER call a Windows user, NEVER have, NEVER will. Microsoft does not operate like that, regardless of what you may think about the company.
The ‘techs’ that do call are SCAMMERS who use legitimate means to get into your computer, they ask first and then use a perfectly legal ‘remote access utility’ of the type used by System Administrators , but it is what they do after gaining access that falls into the SCAM category.
They will use freely available utilities to clear malware etc, but they also have the potential to install software that may well phone home, THEIR HOME, with details of passwords, bank details, whatever of interest they find on your system. To top it all, they then ask for PAYMENT. It’s almost laughable, isn’t it.
You also have to be on guard against websites which look like official Microsoft Support websites, the major difference being that you have to PAY for essentially what the scammers do..
The moral of the story:
If you want good support for anything Microsoft where you will NOT be scammed or coerced into parting with cash, go to the Microsoft Community Forums..
We support people like you for free, no strings attached..