Category Archives: 8384

Error 0x80070490 when trying to make any purchase on WP7 MarketPlace

Recently I have had a problem with my LG E900 Windows Phone 7 running Mango. Whenever I try to make a purchase on marketplace I was getting the error “There has been a problem completing your request. Try again later” and seeing the error code 0x80070490. A search on the web, asking around everyone I thought might have an answer and placing a question on Microsoft Answers got me no where.

The phone had been working fine until a few days ago. The problem started when I tired to run the Amazon Kindle app (now my primary platform for reading, yes decided not to buy an actual Kindle at this point), this failed to start, it just kept returning to the phone home page. A power cycle of the phone had no effect. I have seen this before and fixed it with a remove and re-install of the app. However, though the remove was fine, whenever I try to reinstall I got the 0x80070490 error.

I tried installing another WP7 application (not a reinstall) but I got the same error.

As this is a development phone I was able to try to deploy an app XAP file I created from my PC. This worked without a problem.

I checked my account in Zune, I could login and see the applications I have purchased in the past, so I suspected the issue was corruption of the local catalogue on the phone, but I had no way to prove it.

At this point I was out of ideas so did a reset to factory settings on the phone. This was a bit of pain as my phone is one of the ones form the PDC last year, which Microsoft sourced in Germany. So it was off to Google Translate to help me through enough German screens to set the language to English.  But on the plus side I have learnt ‘notruf’ is German for ‘emergency call’.

So I had to

  • Sync with Zune to get my data off the phone
  • Factory reset (Settings|About)
  • Set to English
  • Reinstall Apps I had previous purchased
  • Re-Sync with Zune and put back any music, podcasts etc.
  • Set the APN (Setting|Mobile Network) as with Vodafone UK the phone does not seem to pick this automatically
  • Set things like ring tones, screen locks
  • And I am sure there are things I will notice I missed over the next few days…..

So this took about 30 minutes to get my phone back to something like my settings. Not a great owner experience, but we repave our PCs regularly to get ride of the accumulated rubbish, so why not our phones?

Windows Phone 7 not synchronising Outlook

I had a problem with my LG E900 WP7 phone over the weekend, Outlook stopped synchronising with our office Exchange server.

It started when I got back from a trip Ireland. My phone switched back from roaming and started to use 3G for data again, as opposed to WIFI. Also over the weekend we had a connectivity problem from the office to the Internet so for a while I could not connect to any of our services from any device. However, even after both these things were sorted my Outlook still failed to sync, it said it was in sync but showed no new email since Friday when it was disconnected from my Irish ISP based MIFI in Ireland. No errors were shown. I waited until I got back to the office and tried a sync via our internal WIFI, all to no effect.

The fix was simple, and obvious, delete the Outlook account on the phone and recreated when I was in the office. Problem is I still have no idea why this issue occurred.

So that is 2 issues in about 6 months, much better than my previous few phones!

Kindle on the Phone 7

I asked the question a while ago if I should buy a Kindle? I still think that new books are too expensive, but as there are loads of out of copyright books available for the platform so I did not hesitate to download the Windows Phone 7 Kindle app today. You never know when you need something to read and what could be better to dip into than a bit of Sherlock Holmes?

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Ok the experience on a phone is never going to be a good as on the Kindle hardware, but first impressions are good. It is nice and clear to read, much like the experience on the older Microsoft Reader on my old Windows Mobile 6.x, but with far easier navigation.

I am sure it will help we pass time when waiting at airports, train stations etc.

A week with a Windows Phone 7 – It just works!

I have had my LG WP7 phone about a week now. The best thing about it, it just works. Ok I have had a few learning issues over the Metro UI, but usually the answer is so obvious I have just overlooked it. Stupid things like I was looking for the button that was equivalent to the long press on the end key on my HTC Windows 6.5 phone to lock the phone; I had not consider the off button! A classic UTS (user too stupid) error, or maybe a user dragging old habits over to a very different way of working?

The thing that has impressed me the most so far is the voice control. In the past using a voice system usually involved recorded names and phrases and tagging them to applications or people so calls can be made. On WP7 it just works, press the button say CALL FRED BLOGGS MOBILE and it dos the rest. I have not had it fail one yet, very impressive.

The main thing I dislike most is the one I expect to dislike and that is the lack of tethering, I used my old phone as 3G modem when at client sites. It was great that I could just use my standard phone voice and data package for both phone internet access and PC internet access. I tended to not use this feature every week, but when I needed it I tended to use a lot of data, but it did not matter it was just covered by a single package at no extra charge. However, now I need an extra 3G dongle, so I have to work out whether it is more cost effective to get a PAYG dongle or an extra contract.

Another minor irritant, and this is not the operating system but the electronics, is that there is no led to show if the phone is charging or low on battery. It is all shown via the main screen. At one point I let the phone go completely flat and when I plugged it into a PC via USB to charge I saw nothing for about half an hour until there was enough power to show the screen. I though the phone was broken;, a nice little led would have fixed this for me,

So thus far it is a success, far better than my old HTC Diamond2 (but I am having to keep that in the glove box of my car to do SatNav for a while until there is WP7 solution)

Running Android on my HTC Diamond2

I have posted in the past that I am not a huge fan of my phone, so I read Martin Hinshelwood’s experiences with putting Android on his HTC HD with interest. I have tended to leave my phone as a consumer device i.e. it does what it does, I tend to not fiddle too much as long as it will make calls, sync email and allow me to get the cricket scores on the BBC website, the essentials of life. However, I had a spare SD card and a bit of time. So it was off to the Diamond2(Topaz) XDADevelopers forums to see what I needed.

The process as follows:

So does it work? Yes, the issues I had were as follows

  • I had to go onto settings, wireless and networks, mobile networks and select my network operator. This got me phone services working. But I then also had to (on the same menu area) select the Access Point Name (APN) and pick the correct one for my provider, it was defaulting to the wrong one. Once this was done I also got 3G data working.
  • I seem to have similar battery issues to other forum users, you can’t trust the meter and as the operating system is running on the SD card it draw power faster
  • Clock seems to loose a bit of time
  • It is not 100% stable but not too bad, again in line with other user experiences, the phone can go into a deep sleep that is hard to exit.

I will give it a go for a few days and see how it goes. It is not as if I cannot switch back to WIndows Mobile 6.5 with a reboot if I get problems.

When roving what I hate most about windows mobile 6 is not knowing what connection it will try to use.

When travelling aboard what I hate most about Windows Mobile 6 is that I have no idea if the phone is going to trying to use a local WiFi or 3G. Mobile Outlook seems the worst culprit, it loves 3G over everything else!.

On mobile 6.5 there are just too many places where you might need set which data connection to use. This means, for fear if a nightmare phone bill, I tend not use us my phone for data. And just just don’t realise how much you use it at home until you are away.

I hope the connection management is more straightforward on version 7

Why don’t I love my phone?

There seams to be loads of coverage at present over mobile platforms. Maybe I am just noticing it due to coverage of the CES show and the launch of the Nexus One, but the more mainstream media does seems to be taking a good deal of interest in the future of smartphones (or superphone as Google are calling their new one).

All the articles seems to Apple Vs. Android (and moving rapidly towards Apple Vs. Google). There is also usually a passing mention of Blackberry, then a ‘wonder where Nokia are?’ but usually very little on Microsoft. The article in this months UK edition of Wired is a classic example.

As a reasonably happy Windows Mobile 6.5 user (I have an HTC Diamond 2) I find this all very interesting. My phone works most of the time, does most of what I need and certainly does not need to be rebooted as much previous smartphones I have had. However, I have to say, it does not engender me with the missionary zeal iPhone (and I suspect future Nexus One) user have. They all seem to have a pure pleasure in the ownership and use of their device. My phone is a bit of kit that does the job most of time, I don’t love it or hate, it is what it is.

I do wonder if I moved to an iPhone would I be the convert so many others seem to be; or is it just my nature to not be such a devotee of any phone/car/coffee machines etc. or in fact objects and brands in general?

This all said, it is very noticeable that the Microsoft mobile platform (and actually the supporting eco-system e.g. the iPhone App Store) is lagging behind, the silence of Windows Mobile 7 just seems to drag on and on. Whatever comes out is going to have to make a big leap to catch up (let alone overtake) other vendors offerings.

Anyway whilst I was writing this post I see that Robert Scoble has posted probably a more consider review of the current state of the mobile space. Great minds think a like?

Argh… more media rights issues

I posted about NBC  Olympic coverage – today I discovered I cannot stream BBC provided media content from the Olympics on my Windows PDA using Opera via the Vodafone 3G service. Seems the BBC does not think I am in the UK. I know Yorkshire assumes it should be independent, but I don't think it has happened yet.

I suppose this is all to be expected, technology that allows reasonable media delivery over a mobile network at a vaguely sane price is new; especially when roaming between countries/networks. I doubt we will see this problem disappear soon unless the media rights are more commonly picked up by the telco providers such as Vodfone as opposed to the broadcast media companies like NBC and the BBC.

Makes you think how long can terrestrial broadcasters last in it current form as boundaries blur between delivery mechanisms?

That said the BBC has 7 media streams up at the moment across digital terrestrial, satellite, cable and the Internet, but I still find myself watching the primary BBC1 terrestrial coverage. After watching events on the other streams that are showing coverage of just one sport, I realise that in general I want the editorial service the BBC provides on it primary coverage, unless I have a real dedicated interest in one sport.

A Digital Road Trip

Over the past few days I have been travelling around the country by car, something I have not done for a while, preferring the train. It was a good chance to try out a couple of gadgets.  One I have had a for a while, my HTC Touch Cruise phone, but the other was new a Pure Highway DAB car radio.

So what did I learn?

The phone

I have recently set my phone to use push email (so constantly sync'ing with Exchange during office hours). This seems to have had a serious adverse effect on battery life. I had not noticed this before as I usually connect my phone to my PC via USB when in the office thus keeping it charged and up to date. Whilst away, without really thinking about it,  I had expect my usual (pre push email) 3 day battery life, but the constant sync and using the phone as a camera knocked this down to about 8 hours! The simple solution seems to be to set the sync to every hour, thus reducing the data calls.

More seriously the MicroSD card in the phone failed. If it were a 'real' hard disk I would guess at MBR corruption (don't know enough about SD technology to say if it is the case here). When I popped it into my PC I saw it was 75% full but could read no data (just like on the phone), I formatted it and it all worked fine again. My guess is that power loss on the phone occurred during a disk write and hence caused the corruption – not what I would expect, I expect kit to fail safe. This failure was a shame as I lost photos of the Triathlon National Relays and also my TomTom maps.

The loss of TomTom raised an interesting point, I had got too use to it's ease of navigation so I had not bothered to write down anything other than the postcodes of my hotels. Luckily I still had a road atlas in the car and had my confirmation emails in the phone (not stored on the SD card) so could dig out phone numbers so I could call for directions.

The radio

The BBC has not stopped going on about 'digital radio now available in cars' for a while. I love radio and so decided to get one. The Pure model picks up the DAB signal and re-broadcasts it as FM to the standard built in car radio. The key bit here is the special windscreen mount aerial (I had tried by handheld DAB radio in the car in the past too no effect).

Around Leeds it has been working OK, once you find a free FM frequency for rebroadcast. The real test was how well it picked up DAB around the country, the coverage map showed it was good, but can you trust it?

The answer for me is to paraphase the poem 'when it was good it was very very good, but when it was bad it was horrid'. It was great to actually hear the TMS cricket on a DAB station like Radio 5 Live Sports Extra, and equally good to clearly hear an AM talk station without the usual hiss. The problem was they just dropped out with no warning, sometime due to obvious local geography such as a deep cuttings, but usually for no obvious reason whist driving down a straight flat motorway. This seemed particular bad in South Yorkshire and the East Midlands, especially when leaving the motorway network but still on major A roads such as the A38.

So what did I learn?

A simple summary – as with all IT take a backup – whether it be an FM radio or a road atlas. Technology is good until it fails.