Microsoft has started a new pilot program on their Microsoft Answers forum whereby users will be allowed to pay for tech support. The way it is intended to work is that users can ask questions on the new website and a select group of technical experts will be able to bid and provide support.
Microsoft Answers Forum To Offer Paid Support – TechSupport Marketplace | I'm Just Being Manan
After a recent upgrade of SMS 2003 clients to SCCM, we had some difficulty with remote tools not being able to connect.
Fix for SCCM Remote Tools « t3chn1ck
1E has added a Live Chat feature to their web site, allowing you to get product support anytime.
Look for the flashing orange button:
Even though you have found a process or procedure that works great for what you need, what does it mean when Microsoft says that it is unsupported?
Here’s how Microsoft categorizes supported and unsupported scenarios…
- Microsoft has thoroughly tested the product or solution, and can confirm the features or functionality work as designed/tested.
- Microsoft will work to resolve the customers problem through normal troubleshooting, based on how the product or solution was designed and tested.
- Microsoft will triage Hotfix requests for designed/tested features or functionality. In other words, Microsoft will investigate the effort, risk, and value in developing a Hotfix and create one if warranted. Alternatively, they might offer workarounds that the customer can employ to achieve the same desired behaviors.
- Microsoft has tested the product or solution, and can confirm the feature or functionality will NOT work.
- Microsoft will not provide support for customer problems known not to work. Microsoft will make a reasonable effort to provide documentation for known “unsupported” scenarios.
- Microsoft has not tested the product or solution, and cannot confirm the features or functionality work as designed/tested.
- Non-Microsoft products or solutions are not generally tested against Microsoft products or solutions. Therefore, Non-Microsoft products or solutions are not supported by Microsoft.
The product groups cannot test every possible scenario under the sun and there are many "edge" scenarios that Microsoft will never test, but which are perfectly reasonable solutions for customers.
Just because something is labeled "unsupported" doesn't mean that the product support will leave the customer to the wolves. Unless something is *known* not to work, they will still offer commercially reasonable support to the customer and will work to identify the root cause of the problem. In some cases, if the support engineer believes the problem is related to the unsupported configuration, they may ask the customer to repro the problem in a supported configuration before continuing the troubleshooting.
I read a comment in a forum today…
…It's (a good tech site) no substitute for knowing how to do basic troubleshooting and googling. Posting questions about stuff you could have easily found for yourself over and over expecting rapid answers will swiftly get you ignored. If you need that, it's what support contracts are for.
So, is that what it takes to get a good tech job these days? Is googling (sounds like a George Bush term) what employers look for on a resume? Has Google made us all stupid?
Here’s a good link to bookmark. It’s the primary jump-off page for all of the new TechNet TechCenters: