Netgear Print Servers and SBS 2003 or Windows 2003 Server – just does not work!

I’ve been a strong advocate for Netgear for many years – in fact back in 1996 I had dinner with Patrick Lo – the Managing Director of Netgear and I felt that this was certainly a company that I wanted to be associated with.  They typically make a good quality product that is reliable and at a good price.  However I’ve got a big gripe with them about an issue that has been going on now for sine early last year that it Netgear seem to be failing to resolve.  I am hoping by publishing this and getting public feedback that we can entice them to resolve it.


So what is the problem?  Their most popular and longest running print server is the PS110 – this has dual parallel ports and has been around for many years – in fact they still sell them and I’m not aware of any intention to discontinue them.  We’ve got a lot of sites with these installed and running with Windows 2000 Server and SBS 2000.  We print to them via TCP/IP as LPR printers.  However it came as a big shock to us when we started upgrading clients to Windows 2003 and SBS 2003 last year to find that these devices would totally lock up when you print to them from a Windows 2003 server.  So much in fact that they then fail to respond to pings.  Now I’ve lodged cases with Netgear before on this and the end result I get is that “yes it’s a problem and we don’t know when we will have a resolution“.  So bad is the issue with it now that we’ve had to resort to replacing them with competing brand print servers from HP.  Netgear basically shrug their shoulders at the entire situation.  I’m sorry but it’s just not good enough.  This is a current product and should work with operating systems that have been out nearly 2 years now!


For the record, I’ve tried other model Netgear print servers and found them to work well, specifically the models I have tested are the FM114P and the PS101 and the PS121.  They work fine – now the initial thought might be that we could replace the PS110 with one of these, but the issue is that these are all single port devices and will not work if you’ve only got a single network connection to share between multiple printers.


So the question is – when will Netgear resolve the problem with the PS110 and make it work with Windows 2003? Have you seen this problem?  If so please leave comments so that we can gather momentum and entice them to fix it.

122 thoughts on “Netgear Print Servers and SBS 2003 or Windows 2003 Server – just does not work!”

  1. Same thing here – the PS110 doesn’t want to work. I have noticed though that if I disable ISA2000 I have no problems printing, but re-enabling immediately stops it again. Also if I map the printers on a member server they work absolutely fine! Firewall client has no effect, and also I can’t get to the print server web management screen from the SBS 2003 box, only other pc’s and servers……Strange (and annoying)!!

  2. We had about half a dozen of these running off my SBS2K server. When I upgraded to SBS2K3, I had the same trouble as everyone else. My solution was to use a defunct W2KPro PC as a ‘printserver’ and run all of the PS110’s off of this.

    OK, it’s not ideal, but it works.

  3. I thought I was on my own with this as I was trying to search for a fix the problem with no avail or at least getting Netgear to admit that there is problem!

    We have about 50 of these across 40 or so sites, so have a lot invested with netgear. When we upgraded some of the clients to sbs 2003 we had failures everywhere and had buy HP print servers or use on old pc to get things working.

    These companies don’t seem to realise that reputation means everything to small business, not to mention loss of productivity etc.

    We are extremely disappointed that there is no fix and will probably never buy a netgear product again.

  4. Took me some time, but I have got it working on a SBS 2003 Premium. Don’t load anything on the server, configure the netgear from a workstation that is connected directly to the netgear. Than load the netgear printing software on the workstations, and presto!

  5. PS110 worked fine when running SBS2K.

    When upgrading to SBS2K3, have had intermittent failures to print. Often, print server would print one job then lock up.

    Event logs give error 61, and an alert "Cannot connect to Print Server" appears on screen.

    Occasional blue screen errors crashing server when attempting to access print server through Netgear Server Admin application.

    Replacing print server today with Hawking Technology 3 port parralel print server model HPS3P.

    Wish me luck

  6. Any updates on this problem?

    I am using a LinkSys EFSP42 – 2 port parallel print server / 4 port switch and am experiencing similar problems. I can print a few jobs then the Windows print spooler stops communicating. If I try to ping the printer server it is successful, however if you try to get to the print servers web management page it fails.

  7. Tim,

    I’m currently about to start testing with SBS2003 SP1 and will know more later this week on this issue. I’ll update my blog once I get more info

    Wayne

  8. It my be a problem with the standard tcp/ip port monitor in windows 2003. Have you tried installing "print services for unix" and using the lpr port monitor as it is RFC 1179 Compliant.

  9. If you update the firmware to 6029 and install UNIX print services you can connect to the printer via LPR on port named lpr1

    hope this helps :o)

    chris

  10. Just moved up to Win2003SBS Standard and cannot connect to the 4 PS101s on the network.

    Had a similar problem when first aquired with win2000 Server. There was no apparent reason, but they started to work after the 6th complete reinstall of the Netgear software and printers, using the same procedures every time.

    I am not going to go through this again.

    It’s very frustrating. If Netgear don’t fix this very soon I will never buy any of their products again.

    Ed.

  11. I’ve found that when setting up two printers which ever printer you print to, the printer which is on port 1 recieves the print, regardless of the fact you print to port 2!

    Anybody else experienced this??!!

  12. I can’t seem to get a PS101 to work on an SBS2003 with 2 network adapters (one external and one internal). Is this the same problem as above, or is there a way to set the PS101 up correctly?

    I am trying to use a standard TCP/IP Port, as the Netgear software will not load up correctly.

    Any Help is appreciated?

    Regards,

    Matt Nade

  13. I think I have a fix for you, at least one that works for me.

    Use the PS110 tools to put the device in a workgroup with the same name as your domain. Now add a Local Port on the server as \\psxxxxxx\P1 and \\psxxxxxx\P2 and away you go

    Hope this helps

  14. A further update

    Give the PS110 an IP in your subnet

    In stall First Gear but dont run the setup wizard

    Now add a standard TCP printer port in Windows, when Windows tries to detect it select Netgear Printer Port rather than generic NIC

    Set it as LPR rather than RAW, set the LPR queue name to L1 or L2 depending which printer and tick the box for LPR byte counting

    Works perfectly

    Regards

  15. Did u know that you will need domain admin permission to actually see the devices in netgear printer server adminstration program ! I have given print operator permission and still unable to see the devices.

    Does anyone know how/what permission to give instead of domain admin in order to see devices ?

    This only applies to windows 2003 server, with windows 2000 everything’s fine.

    Thanks

  16. I have run into this aswell. I telephoned netgear australia, and they insist it is a Windows problem, not a problem with their product or software.

    The operator (from somewhere in asia) said that netgear will not be fixing this.

    I am trying to configure two PS110 units on a Windows 2003 server, and this setup is not reliable at all. Sometimes some stuff prints, sometimes nothing prints at all!!

    Right now I think its time to bin both of the Netgear print servers here and replace them with some new HP Jetdirect boxes – at least they work.

  17. I have used numerous PS110’s on Windows 2003 servers.

    1. Give the PS110 an IP Address

    2. Create a standard TCP/IP printer port

    3. Change the printer port to LPR (from RAW) and set the queue name to P1 or P2 depending on what port you want to print to

    4. Install your printer driver and change it to the new port

    done it it hundreds of times….

    Andrew

  18. Yup, just upgraded a company to SBS2003 and guess what, the ps110 do not work.

    Well they DO, all the other pc’s on the network can see them and use them, but not the server. However this means that another machine needs to be up all the time as well as the server to share them in AD. Not good

    I wasted half a day messing around with these bloody things until eventually I realised the cause.

  19. Adding it as a TCP/IP printer with the assigned IP address worked fine. Install the Netgear drivers and then select add a local printer, create port TCP/IP and select Netgear+Model. Works like champ. Wish this was documented somewhere.

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  21. I was scratching my head for ages over this one, so was glad to find it’s a known issue. I followed Andrew’s and sbsfaq’s instructions on adding a standard TCP/IP port, but still no success. Looks like I’ll need to give up on the idea of using SBS as the print server for now..

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