HP Product Bulletin and ConfigureAider


Amongst the software that I use are two little gems from HP.  HP.com

HP Product Bulletin

This is basically a full guide to the HP Product line, both present and past.  It contains all kinds of useful information including tech specs, memory option part numbers and the like.  Really handy for when you need to check certain configurations are valid and the like.  You can download it from here http://h18004.www1.hp.com/products/quickspecs/productBulletin.html

HP ConfigureAider

The second cool tool that I use is the HP ConfigureAider.  This tool is for current systems only and is a wizard based tool that you can use to configure HP Servers from start to finish.  As you walk through the wizard, it will allow you to adjust the configuration of your server and finishes with a complete parts list and RRP for your server.  It makes life a whole lot easier when your constantly building various configurations of servers all the time.  The ConfigureAider is available in both an online and offline version.  You can download it from here http://h20427.www2.hp.com/products/configureaider/au/en/

Category: Software I use
Published: 1/12/2007 3:59 PM

Last Call for SBS 2003 SP1/ISA 2004 Media Kits


Yup – that’s right.  This is the last call for anyone that has not yet picked up their SBS 2003 SP1/ISA 2004 Media Kits.  December 31, 2007 is the end date for Microsoft to supply these and if you have not yet ordered your kit then you need to do it NOW!

For more details on how to get your copy of the media, see this link from the official SBS blog


Don’t say you were not warned!

Category: SBS 2003
Published: 1/12/2007 11:08 AM

Trend are getting close to a resolution


You’ll recall from earlier posts here, here and here, that Trend are digging into a solution for two separate cases. I received communication from them overnight indicating that after looking at the case numbers that you’ve given me to pass on to them, that they may have a draft workaround / resolution in the next 24 hours.  They have identified potential sources for this issue and they hope to have a fuller resolution by next Tuesday.  They have asked that you ensure that you check out this KB from them as some of the people are getting similar issues.  For our customers however we don’t believe that this KB applies.

I’ve little more information than that at this point, but I wanted to communicate to you that progress was being made.

Category: TrendMicro
Published: 30/11/2007 6:40 AM

Trend CSM 3.6 Update


Ok – following on from my blog post last week, on the issues that a few people have been having with Trend’s CSM for SMB 3.6 product, I have this update.  Thanks to all those that have sent me information from your investigations.  This is helping to understand more of the problem and overall leads to a faster resolution.  This is the power of the community at work now.

The issue is clearly now to separate issues.

Issue 1 – Out of Resources error message – this occurs on some clients due to a memory leak in the CSM client software.  The problem is under investigation – for the moment the workaround is to implement a registry fix as follows;

1. Open the Registry Editor (regedit.exe).

Important: Always make a back up copy of the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.

2. Go to HKEY_LOCAL_MACNE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management.

3. Look for the "PagedPoolSize" key and change its value to " 0xFFFFFFFF".

4. Reboot the server/desktop.

Issue 2 – TSC.EXE / High Disk Utilisation – this issue is still under investigation and a number of people have submitted logs to Trend.  I am in direct communication now with the Trend Development team on this issue and know they are investigating.  I’ll provide an update once I know more.

Category: TrendMicro
Published: 28/11/2007 7:05 AM

CRN Award – the full story


Recently I was awarded an award by CRN Magazine which was very unexpected.  Prior to the award, I was interviewed by CRN for what I thought was a profile piece they were doing on various members of the community.  The interview lasted around an hour and they put some of it up here.

What I want to highlight is that with any interview things often do get missed.  I’m hoping that this post can help to amplify some of the things that I feel need to be said.

1. The fantastic support that I’ve had from my wife Joanne and family over the years – without which I could not have done what I have done or continue to do it.  My wife has been a voice of reason over time and maybe I should listen to her a little more as she very often she ends up being right on so many things.  She has sacrificed her own career so that I could pursue mine – a rare thing indeed.  Over the next few years, I aim to support her more so that she can follow her chosen path.

2. The support that I’ve had from my business partner Ryan Spillane – Ryan and I merged our two business’s under the Correct Solutions banner nearly 3 years ago now, and he has been extremely understanding in the change of direction that I’ve chosen to take.  When I said that I wanted to reduce my involvement in Correct and the background behind it, he understood – maybe a little reluctant for sure, but he understood.  He continues to support my community efforts and was in fact a speaker at last weeks 2007 SMB Security Summit here in Sydney.

Thank you to Joanne and Ryan without your support.

Published: 28/11/2007 6:33 AM

Will she ever get paid for the hard work she does?


I have a good friend of mine – Sandi Hardmeier who has spent many a day fighting some of the worst spyware out there in the wild.  A lot of her work goes unrecognised, and at times when it is recognised, it’s done without clearing naming "the MVP from Australia" who has yet again saved many a person from infection.  More often than not, she gets no recognition at all as the sites infected do not wish to even acknowledge that they had a problem.

Many times, Sandi via her blog will alert the world to some pending threat – the most recent here in Australia was within the last few weeks when the Ad network supply ads to the Sensis group of sites, including whereis.com.au, yellowpages.com.au, and whitepages.com.au.  Sandi was the first in the world to detect it, and once she had confirmed it set about notifying Sensis so that they could remove the offending adverts.  Ok – so Sandi saved the world again, what did Sensis do to repay her – Nothing, Nada, Zip.  Sure – they mentioned her in a thank you email but what does that do to pay the bills?  Think of the damage that would have happened had this gone unnoticed.  How many hapless individuals would have had their computers infected simply by visiting a "safe site". 

The long and the short of it is that she does this without requesting payment at all.  She has saved many VERY large companies from embarrassment, including earlier this year when the ad network that feeds Microsoft’s own Instant Messenger product became infected.  Again – for no payment.

What do I want from you, you might ask – nothing for personally at all.  But here is a community warrior that is fighting the good fight and not getting paid for it at all.  So – what I would ask, is that if you feel so inclined to go and put a few dollars into Sandi’s PayPal account sandi_hardmeier@mvps.org.  And to the corporations that she has saved, open your cheque books and offer her something decent.  Give the woman a true thank you not just some token mention in an email.  Heck you probably don’t even realise that during the day, she’s not even employed for an IT company, but instead works for a legal firm supporting their IT Infrastructure.  If you’re one of those big corporations, you might even want to offer her a job helping to protect your interests!  She is obviously very skilled at detecting and understanding these things.

I can tell you one thing though, people can only keep on fighting the good fight whilst they don’t need to think about how to pay the bills.  Once they need to think more about money than the job they like doing, the stop to do it.  Think about that for just a little while.

Category: People I meet
Published: 26/11/2007 6:07 PM

Microsoft Australia SBSC Updates


Recently I was asked to be part of a panel discussion with Microsoft’s new SBSC Program Manager Wendy Smith.  These were a series of discussions held in Sydney, Brisbane and Melbourne in which Microsoft wanted to hear from the SBSC’s to understand what they could do better.  Personally I applaud Microsoft for doing this and I hope that this bodes well for the future as I believe we need far more consistent and clear communications with them so that we can all benefit.  As a result of this discussion, Microsoft committed to present to the community a summary of the issues covered and plans on how they would do this.  Wendy maintains the blog at http://blogs.msdn.com/sbsc_australia 

She has posted a summary of the meeting at http://blogs.msdn.com/sbsc_australia/archive/2007/11/22/small-business-specialist-roundtable-discussions.aspx 

I understand that Wendy will be aiming to use this blog as a key tool for communication back to the community, so make sure you add it to your RSS feeds so that you won’t miss out on anything important.

Category: Partner Tools
Published: 26/11/2007 5:58 PM

Update for Trenders


Thank you to the people that have emailed me about the Trend issues I have mentioned.  It seems based on the feedback that I’ve gotten that what I see as ONE issue is to separate issues.  I’ve got some info on how to resolve one of them and I’ll aim to update the blog in the next 24hours with that.  I’ve been a little slow in the update of this as I’ve been busy preparing for the SMB Security Summit which is on now in Sydney.

Category: TrendMicro
Published: 23/11/2007 11:24 AM

Last call for two great community events


This is the last call for two great community events we’re having here in Australia this week.

The Sydney SBS Group meeting is on tonight and we have guest speakers Jeff Alexander, Dana Epp and Amy Babinchak along with Susan Bradley and Eriq Neale – you can register & find out more here

And on Friday we have the SMB Security Summit, which has been fantastically supported by Trend Micro.  This event is a community focused event designed to help us all understand the needs and challenges the SMB IT Pro faces in selling security solutions.  It should be a blast!  Last minute registrations are still being accepted – for more info go here

Make sure you say Hi to me at one of these events 🙂


Published: 21/11/2007 8:58 AM