Upgrading to Trend WFBS 5.1?


If you are upgrading to Trend Worry-Free Business Security 5.1 and you are coming from their v5.0 product then you will want to go and install Patch 2 first.  Patch 2 resolves a few issues in 5.0 that caused the upgrade to 5.1 to fail.  Best Practice – install this patch before upgrading to 5.1 – it’s only a 43MB download 🙂

You can get the patch from the following locations

WFBS 5.0 Standard http://www.trendmicro.com/download/product.asp?productid=100

WFBS 5.0 Advanced http://www.trendmicro.com/download/product.asp?productid=99

Category: TrendMicro
Published: 27/01/2009 9:46 AM

SBS2008 Remote Web Workplace Rocks!


image Today I finished migration for one of my clients to SBS 2008.  As part of our standard install I installed the Kaseya agent on it so our team could manage it remotely.  There were a few things left to do so I started things moving and left the site.

Given it’s a long weekend, my family had already gone away, so I joined them this afternoon.  I thought I’d check in on things tonight.  Unfortunately for me, my Vodafone data card can only get GPRS where I am and we all know the performance of that is abysmal.  Lucky for me there is a local McDonalds within walking distance and they have just launched their free wifi.  So I thought I’ll just run up to McDonalds and check in on things.  I connected to our Kaseya server and attempted to connect to the site – Nope – connection denied.  Looks like McDonalds are blocking outbound to certain ports such as the one our Kaseya system uses 🙁  Oh well I thought I’ll try VPN. Nope that did not work either.  Dang – almost out of tricks.  Then it hit me… Remote Web Workplace on SBS 2008 uses Port 443 for it’s RDP traffic now… woohoo – remote.customer.com.au/remote and I’m in!  One more reason to switch to SBS 2008 is that it’s remote web workplace works from even more places due to it’s adherence to standard ports for lots move of the functions like RDP for RWW access to the servers and desktops!  Thanks to the SBS team for this one!

Category: SBS 2008 / Cougar
Published: 25/01/2009 10:12 PM

SBS2008 Exam – 70-653 Passed today.


Today I finally made time to sit the 70-653 SBS 2008 Exam.  They allow 140 minutes for the exam all up – I was done in 25 minutes.  I got a score of 964 and of the 50 questions, I suspect I got two wrong.  Both One question was linked to Mobility options in Exchange 2007 rather than SBS 2008 specific things and the other was in migration (which I didn’t think had a 100% correct answer) so I feel pretty good about that.  All in all I felt the exam was pretty real world and the training I’ve been conducting around Australia will prepare people well for it.  The only tips I can give, is to make sure you think SBS when you sit the exam, but do not be unaware of what the normal applications administrative tools can do as well.  Play with the SBS console a lot and know the in’s and out’s of it.  Good luck!

Category: SBS 2008 / Cougar
Published: 22/01/2009 9:48 PM

What is WHEA_Logger?


One of my clients servers stopped working over the weekend – literally just stopped. We could not login via the console, remote connectivity was unresponsive. We had to power cycle the system to get it running again.  After it came up, I began to comb the event logs for more information.  I found that it stopped working over the weekend on Saturday at around 1:50pm.  I know this because the Windows system logs every five minutes to a file to say “I was running at this time…” and then on a reboot, if it was unscheduled, it reports in the system event log with an event ID of 6008 the following text “The previous system shutdown at 1:50:52 PM on 17/01/2009 was unexpected.”  The system event log also held an event with an event ID of 1 and a source of WHEA_Logger the following event “An uncorrected hardware error occurred. A record describing the condition is contained in the data section of this event.”

Hmm – interesting – it thinks there’s been a significant hardware error that caused it not to blue screen, but to lock up massively.  Digging into the WHEA_Logger, I found this document that describes just what the Windows Hardware Error Architecture is and what it does.

I looked into the HP iLo logs which should log all hardware failures but it is clear. This suggests that the OS thinks there was a major Hardware failure, but that the Hardware knows nothing about it. I don’t like this at all.  The plan of attack at this point is to upgrade the firmware and drivers on the server to the current versions across the board and monitor the situation. If the system fails again then we would log the fault with HP (it’s a HP DL 580 G5) and given we will have already upgraded the firmware and drivers to the latest, it should short cut some of the diagnostics they would normally perform.

Category: Troubleshooting
Published: 20/01/2009 8:16 AM

SBS 2008 Repair Scenarios


It must be a coincidence this week that Microsoft have started to release the documentation on what they call the “repair scenarios”.  These documents are designed to assist us in repairing SBS 2008 in scenarios where components have been uninstalled, corrupt or otherwise rendered useless by some user messing with things too much.  You can access the documents here http://technet.microsoft.com/en-us/library/dd430085.aspx

I say it’s a coincidence, as over the last two weeks, I’ve seen scenarios where people are pushing the limits of the SBS 2008 product.  They are pushing the limits by trying to bend it into things it was not designed to do. In one case, a person decided that it was Microsoft fault that SBS would not do EVERYTHING he wanted it to do.  SBS 2008 was designed to have everything installed on the primary SBS 2008 server itself.  Some people are trying to remove SharePoint, Exchange and other key system components with the expectation that everything else will work as originally designed.  Well – it won’t.  More specifically, I should say “It won’t work as designed" and you won’t get the support you need from the various support organisations.  Yes – I know there are valid business reasons why you want to try to change the product to suit your customers requirements, but we need to remember that SBS 2008 was designed for specific markets and specific functions.  It was designed as a  fully integrated product not as individual components that you can configure how you like.

Anyway – enough of this for now – if you want to push a product to it’s limits and beyond, be careful of the side effects. Make sure you test it in a test environment first, and ALWAYS ensure that the client understands the risks YOU BOTH are taking by doing this.

Category: SBS 2008 / Cougar
Published: 16/01/2009 7:24 AM

Discounted MS Certification Vouchers


Certification by sitting through the Microsoft exams is one way to prove a certain level of knowledge to the world.  Personally I’ve always maintained that passing an exam alone is not proof that you know what you are doing, but that it needs to be mixed with real world / practical experience.  Enough of that though.  Via the MVP program, I and other MVPs have been given the chance to offer discounted MCP Testing Vouchers. 

From now till March 31, 2009, you can use this Promotion Code to obtain a Microsoft Certification Exam Voucher Code at a 10% discount and free retake offer. The Exam Voucher Code is valid for exams taken by May 31, 2009 in Australia. Note that the limited time offer is valid for Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP) and Microsoft Certified Professional Developer (MCPD) exams only. More information on how to obtain the vouchers and the Terms & Conditions of Usage are available to at www.learnandcertify.com.


What’s in it for you?

Well – you get a code from me that gives you a 10% discount and 2nd chance for the MCP exams.

The registration code to use is AUF59C83


What’s in it for me?

In the interests of full disclosure, MS are offering me free vouchers if a people actually sit and take the exams.  I normally get vouchers anyway so it’s no big advantage to me personally, but I thought that in these current times it’s a good idea to pass on any savings we can all make.


Bear in mind this is a time limited offer and the code I’ve been given will only work in Australia.  Good luck in your exams!

Published: 7/01/2009 2:04 PM

SBS Migration Documents Updated


As announced back in December, the online version of the SBS 2008 Migration documents has been updated.  The downloadable version is also now updated – here are the links.

SBS 2003 to SBS 2008


SBS 2008 to SBS 2008



Both versions are now at v1.2 in case you are wondering.

Category: SBS 2008 / Cougar
Published: 7/01/2009 9:28 AM