Known Issues with Installing Service Pack on Print Server

This article explains the known issues / errors you get after applying Service Pack on Print Server.


After you apply Service Pack, you may notice the users are un-able to print documents with error like “Print queue is full”. You check the Print Spooler service and it’s started.


First thing, make sure, you have granted FULL ACCESS to SYSTEM & EVERYONE on the following folders;


<%SYSTEMROOT%\system32\spool> &
<%SYSTEMROOT%\system32\spool\PRINTERS>
If you changed the default path of Printer Spooler prior to upgrade, then while installing of Service Pack, the spooler location reverts back to default location (C:\WINDOWS\System32\spool\PRINTERS).


If you open the Event log, you may see some strange errors like;


The configuration information of the performance library “C:\WINNT\system32\w3ctrs.dll” for the “W3SVC” service does not match the trusted performance library information stored in the registry. The functions in this library will not be treated as trusted.


The configuration information of the performance library “C:\WINNT\system32\infoctrs.dll” for the “InetInfo” service does not match the trusted performance library information stored in the registry. The functions in this library will not be treated as trusted.


The configuration information of the performance library “C:\WINNT\system32\aspperf.dll” for the “ASP” service does not match the trusted performance library information stored in the registry. The functions in this library will not be treated as trusted.


Users Cannot Print After You Install a Service Pack.


You may encounter with these issues. These issues are very well addressed in the following KB articles;


Users cannot print after you install a service pack, update rollup, or printer hotfix on a server in Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;832219


http://support.microsoft.com/kb/267831

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