Error 0x800B0004: The subject is not trusted for the specified action

In this article, I will explain how to troubleshoot “Error 0x800B0004: The subject is not trusted for the specified action“


SYMPTONS


You see this error during synchornization in the sync-log & sync fails;


























Automatic Sync Started– Sunday, April 17, 2005 2:46:42 AM Successful with Errors
Updates Added:
None
Updates Removed:
None
Reissued Update(s):
None
Errors:
Security Update for Windows 2000 (KB871250): Failed to download from URL ‘http://download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/Windows2000-KB871250-x86-ENU_908d1217ac973f29c6f0f33bfacd813.EXE’. (Error 0x800B0004: The subject is not trusted for the specified action.) – Windows2000-KB871250-x86-ENU_908d1217ac973f29c6f0f33bfacd813.EXE


CAUSE


This can be caused due to a corrupted package already downloaded (or partially downloaded) or having problems with Internet Explorer because of damaged files or missing registration information or can be a crypto issue.


WORKAROUND


You can try the following steps;


1. Delete the partially downloaded contents of the corrupted package.


2. Run sigverif:



  • From the Start menu, select Run.


  • In the Open field, type sigverif


  • Select the OK button.


  • Follow the prompts throughout the File Signature Verification process which is logged in SIGVERIF.TXT


  • Check the summary of SIGVERIF.TXT, make sure Unsigned Files = 0.


  • If you see Unsigned files, continue to the next step.

    3. Run IE Repair:



  • From the Start menu, select Run.


  • In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)


  • Select the OK button.


  • Follow the prompts throughout the System File Checker process.


  • Reboot the computer when System File Checker completes.


  • Test to determine if the issue is resolved. If the issue is resolved, skip the remaining steps. If the issue is not resolved, continue to the next step.

    You can also repair IE using this procedure;



  • Search for IE.inf from C:\WINDOWS\inf


  • Right click and select Install


  • If the issue is resolved, skip the remaining steps. If the issue is not resolved, continue to the next step.

    Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.


    4. Install IE:


    When you try to reinstall the same version of Internet Explorer, you may receive the following error message: Setup has detected a newer version of Internet Explorer already installed on this system. Setup cannot continue.


    To avoid this error message and reinstall the same version of Internet Explorer and Outlook Express, follow these steps:




















    1.


    While you are logged on as an administrator, click Start, and then click Run.


    2.


    In the Open box, type regedit, and then click OK.


    3.


    Locate the appropriate registry subkey, right-click the IsInstalled (REG_DWORD) value, and then click Modify.

    To reinstall only the Internet Explorer 6 browser component on Windows XP, use the following registry key:


     


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}


     


    To reinstall only Outlook Express 6 on Windows XP, use the following registry key:


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}


    4.


    Change the value data from 1 to 0, and then click OK.


    5.


    Quit Registry Editor, and then install Internet Explorer 6.


    Note: You have to reinstall Windows XP updates, visit the following Microsoft Windows Update Web site: http://windowsupdate.microsoft.com/


    5. Re-Install the Service Pack: Last but not the least, if all the steps doesn’t work, try to re-install the service pack.

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