Partner support forums shut down

On August 10, 2018, in Rants, by susan

So I recently logged into the customer support forum venue that is … or rather was… set up for Microsoft partners and saw this:

This Partner Support Community will retire on 30th August 2018

In order to improve the partner community experience, we are streamlining our existing forums to ensure you engage with the most suitable community and to get answers to your questions. From 30th June 2018, members will no longer be able to post questions and content in this Partner Support Community however all the current content will remain accessible until 30th August 2018. After this date, this community will be retired, and partners can go to TechNet for technical product support and to the Microsoft Partner Community for partnership and membership topics.

Lovely.  Fellow partners have indicated some success with the Partner yammer venue.  Others recommend going back to the distributor as they often have better support channels.  What are you using for Microsoft support these days?  (well besides  …)



Dashboard issues and Essentials

On June 5, 2018, in Essentials, by susan

Just a fyi tracking some side effects with updates and alerts on the dashboard.  As Mark posted in the partner forum here and posted here:  Essentials 2012 R2 fails with .NET 4.6 and 4.7

Peter found that Essentials 2016 doesn’t like the recent Windows server 2016 update:

May 8, 2018—KB4103723 (OS Build 14393.2248)
Content provided by Microsoft
Applies to: Windows 10 Version 1607 Windows Server 2016

Once he removed that, the issues with clicking to ignore alerts went away.  Obviously keeping updates off machines is not a long term fix, so this is still under investigation.

Tagged with:  

1803 and Essentials follow up

On May 9, 2018, in Essentials, by susan

1803 and issues with Essentials

Follow up to this

  1.  If the multiple reboot trick doesn’t work, try the following:  “Lost the connector altogether on several systems after the 1803 update and subsequent connector re installation attempts failed. Reapplying Windows10.0-KB2790621-x64 on Windows 10 Version 1803 allows the Server Essentials Connector to successfully install.”
  2. The issue with VPN got fixed with the May 8th update for 1803  Addresses an issue that prevents certain VPN apps from working on builds of Windows 10, version 1803. These apps were developed using an SDK version that precedes Windows 10, version 1803, and use the public RasSetEntryProperties API.

Tracking another issue – this time only with Server 2016 Essentials.

Impact to Azure integration and Office 365 integration:

Microsoft cloud integration did not succeed.  And the account used is an Admin.

Microsoft alerted, hang loose.


1803 and issues with Essentials

On May 2, 2018, in Essentials, by susan


1. When upgrading/updating Windows, the Connector sometimes loses its connection to the server and needs to have ClientDeploy run to get it reconnected. This happened with the update to 17115.

[Solution:  reboot at least three times and that should reconnect back up]

2. ClientDeploy fails on Windows 10 1803 (certainly on the versions I’ve specifically tested) when Anywhere Access VPN connection is enabled. This is a more major issue, and a potential blocker for people who will want to upgrade to 1803.”

It appears 1803 feature update won’t work if VPN is setup in the server.  No workaround at this time other than to disable VPN and then reenable it.

Hang loose while we get Microsoft to fix.


Getting a backup of the cloud

On April 21, 2018, in news, by susan

One of the interesting things I’m seeing in the backup space is the increasing number of vendors that are offering up cloud backups.  But… the big problem I see in some of the offerings is the less than stellar means to restore those backups.

Recently I’ve been struggling to find a good solid way to backup AND restore to a different location – Quickbooks online.  There are online backup vendors out there, but to restore the data to another cloud subscription (in our case we want a capture of the QB at a certain point in time), it was hard to find a cloud backup that worked flawless in the restore process.

One alternative I’ve found is to make a desktop conversion from the online Quickbooks.  The trick is to hack up the browser a bit, and to run all programs with full admin rights in order to export out the data.

The full how to post is here

Not pretty is it?  But it does work to get a full and complete backup of the entire Quickbooks online database.

Tagged with:  

Patch posts are now at

On April 16, 2018, in news, by susan

In case you weren’t aware, all of my patching posts are now over at

You can find my monthly recaps here:

All of my posts are tagged with

While I plan to still blog here, my patching content will be over there.  Not to mention, I’d like to strongly recommend checking out the very active forum that is located at  There’s a lot of talented folks answering a lot of really good questions.


Tagged with:  

Outlook search problem after 1709 is installed

On March 13, 2018, in news, by susan

I’ve seen many folks bit by this one so again, blogging it to share with others.  After the install of 1709 the MSI version of Outlook 2016 fails to search properly.

Outlook Search: These regekys are missing after the upgrade. You need to add them back in once the upgrade is complete.
REG ADD “HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\Windows Search\Preferences” /v “{0077B49E-E474-CE11-8C5E-00AA004254E2}” /t REG_DWORD /d 1 /f
REG ADD “HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\Windows Search\Preferences” /v “{4154494E-BFF9-01B8-00AA-0037D96E0000}” /t REG_DWORD /d 1 /f
REG ADD “HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\Windows Search\Preferences” /v “{70fab278-f7af-cd11-9bc8-00aa002fc45a}” /t REG_DWORD /d 1 /f
REG ADD “HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\Windows Search\Preferences” /v “{C0A19454-7F29-1B10-A587-08002B2A2517}” /t REG_DWORD /d 1 /f
REG ADD “HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\Windows Search\Preferences” /v “{c34f5c97-eb05-bb4b-b199-2a7570ec7cf9}” /t REG_DWORD /d 1 /f


PROBLEM: Unable to integrate Dashboard with 0365

On March 13, 2018, in news, by susan

This has happened too many times recently so blogging this to share with others:

See if this is the issue nailing you

PROBLEM: Unable to integrate Dashboard with 0365




Under C:\ProgramData\Microsoft\Windows Server\Logs\SharedServiceHost-EmailProviderServiceConfig.log :


BecWebServiceAdapter: Connect to BECWS failed due to known exception : System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. —> System.Net.WebException: Unable to connect to the remote server —> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused


>> Launch the registry editor console and took backup of the following key:


    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Server\Productivity\O365Integration


>>Under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Server\Productivity\O365Integration\Settings


>> Delete the BecEndPointAddress key


Tried integrating with 0365



>Needs to manually connect all the Dashboard users to their respective Office 365 mailboxes

I’ve not always seen that this last step is needed.


1709 and backups

On December 31, 2017, in news, by susan

I’m monitoring a possible issue (again hat tip to Peter Perry again) with client backups (and backups in general) once 1709 is installed.

In my 1709 testing I’m not seeing this, but I haven’t rolled it out firmwide to get a good feel.  Anyone else seeing this in their networks?