Thanks Anne from Trend Micro for getting us our hotfix link that us SBSers need for the issue we’ve been having with the POP3 connector:


http://kb.trendmicro.com/solutions/search/main/search/SolutionDetail.asp?SolutionID=23065


+1 (888) 608-1009  (Mon – Fri 5 a.m.– 5 p.m. U.S. Pacific Time – US


Other countries click here


1. Overview of This Hot Fix Release
========================================================================
   When “SmexDelMail.dll” is registered, and email notification for SBS
   Health Monitor is enabled, then email messages downloaded using the
   POP3 Connector are not delivered correctly. The mails get stuck in
   the “Messages Pending Submission” SMTP queue.

   “SmexDelMail.dll” is the module for Outbound Message Filtering.


   1.1 Files Included in This Release
   ======================================================================
   Module Filename                 Build No.   
    SmexMa.exe              1127
    SmexDelMail.dll                  1127


2. What’s New
========================================================================
   Hotfix B1127 ensures that messages downloaded using the POP3 Connector
   will not queue up even if “SmexDelMail.dll” and email notification for
   Health Monitor are both enabled.


3. Documentation Set
========================================================================

   o Readme.txt — basic installation, known issues,
   
   Electronic versions of the printed manuals are available at:
     http://www.trendmicro.com/download


4. System Requirements
========================================================================
   No special requirements for installing this hot fix.


5. Installation
========================================================================
   This hotfix will automatically restart the following services –

ScanMail_MailAction
Stopping ScanMail_Web
ScanMail_RealTimeScan
ScanMail_Monitor
IMAP4 Service
                Connector for POP3 Service
Information Store Service
MTA Stacks Service
POP3 Service
Routing Engine Service
NNTP Service
SMTP Service
World Wide Web Publishing Service
HTTP SSL
IIS Admin Service

   NOTE : When the problem occurs, the SMTP service may become unresponsive
   to a stop command. This will cause the hot fix installation to fail.
   Should this happen, please execute the “IISReset” command first to
   manually restart the IIS Admin Service and all the related services. This
   will also clear up the queue. The hotfix installation can be executed again
   after running “IISReset”.

   5.1 Installation on a Single Server
   =====================================================================
   1) Copy “SMEX621_WIN_EN_HFB1127.exe” to any location on the ScanMail
      for Microsoft Exchange server.
  
   2) Using Microsoft Windows Explorer locate “SMEX621_WIN_EN_HFB1127.exe”,
      and then double-click it. The message “Installation successful!” appears
      after the installation is complete.

   3) Verify that the build number of SmexMa.exe and SmexDelMail.dll is 1127:
      i.   Navigate to the SMEX folder
           (i.e. :\Program Files\Trend\SMEX).
      ii.  Right click the file.
      iii. Click Properties.
      iv.  Click the Versions tab.
      v.   Under Item name, select Special Build Description. 1127
           displays in the Value field.     

   NOTE : When the problem occurs, IIS Admin Service may become unresponsive
   to a stop command. This will cause the hot fix installation to fail.
   Should this happen, please execute “IISReset” first to manually restart
   the IIS Admin Service and to clear the queue. The hotfix installation
   can be executed again.

   5.2 Installation using the Deploy Tool
   ======================================================================
   1) Copy “_SMEX621_WIN_EN_HFB1127.exe” to the Data folder in the Deploy
      Tool package.

   2) Replace the old package.ini in the Deploy Tool folder with the new
      package.ini file included with the hot fix.

   3) Run Setup.exe. The License Agreement appears; agree to the license
      conditions to proceed with Setup. Click Next to proceed.
     
   4) Select the server name(s) where you want to deploy the hot fix.
      Use the Add, Remove and Remove All buttons to add and remove servers
      from the target list. When you are satisfied with the list of target
      servers, click Next to save your modifications and proceed. The server
      logon screen appears.
 
   5) When asked for a username and password, specify a Domain Administrator
      account with “Logon as a Service” privilege on the target server. Click
      Logon to proceed.

      Note: To verify privileges, go the Security Policy Console ->
            Security Settings -> Local Policies -> User Rights Assignment ->
            “Logon as a service” policy.
   
   6) After logging on successfully, the deploy tool will copy the hot fix
      to the target server and will execute the file.

   7) An installation status of “Done!” displays when the remote deployment
      is complete.

   5.3 Rollback Procedure
   =====================================================================
   To roll back to the previous build using the backed-up files:
  
   1) Stop IIS Admin service and all Exchange related services.
  
   2) Stop the ScanMail for Exchange services.
      i.  Click Start > Programs > Administrative Tools > Services to
          open the Services screen.
      ii. Right-click , and then click Stop.
  
   3) Rename SmexMa.exe and SmexDelMail.dll for the current build:
      i.   Using Windows Explorer, locate the ScanMail home directory:
           :\Program Files\Trend\SMEX.
      ii.  Rename SmexMa.exe to _SmexMa.exe and SmexDelMail.dll to
           _SmexDelMail.dll.

   4) Copy SmexMa.exe and SmexDelMail.dll from the previous build to the
      folder for the current build:
      i.    Using Windows Explorer, locate the hotfix back-up directory:
            :\Program Files\Trend\SMEX\Hotfix003.
      ii.   Copy SmexMa.exe and SmexDelMail.dll from the back-up directory
            to the ScanMail home directory.

   5) Start IIS Admin service and all Exchange related services.

   6) Start the ScanMail for Exchange services:
      i.  Click Start > Programs > Administrative Tools > Services to
          open the Services screen.
      ii. Right-click , and then click Restart.


Note: Register online with Trend Micro within 30 days of installation to
continue downloading new pattern files and product updates from the
Trend Micro Web site. Register during installation, or online at:

http://olr.trendmicro.com/


6. Post-Installation Configuration
========================================================================
   No post-installation steps required.

Note: Trend Micro recommends that you update your scan engine and 
virus pattern files immediately after installing the product.


7. Known Issues
========================================================================
   There are no known issues for this hot fix release.

 

4 Responses to Trend Micro, and the HOT FIX for our SBS 2003 POP issue

  1. Still Grey says:

    In reading this it indicates that only POP3 mail gets stuck. Actually, once it gets cloged nothing goes. Internal external whatever.

    Grey

  2. ross says:

    didnt work for me – getting my money back from trend and getting something else this can NOT go on

  3. Susan says:

    Do you have the Exchange IMF filter installed as that has come out with a patch that people are also needing.

  4. Scott says:

    I’m trying to get IMF and Trend to work, where can I get the Hotfix?

    Thanks!