Users receive a “The user name or password is incorrect” error message if they try to connect to a SBS 2003-based computer by using the Remote Web Workplace feature:
http://support.microsoft.com/?kbid=892078


If a user tries to connect to a Microsoft Windows Small Business Server (SBS) 2003-based computer by using the Remote Web Workplace feature, the user receives the following error message:
The user name or password is incorrect. Verify that CAPS LOCK is not on, and then retype the current user name and password. If you receive this message again, contact your system administrator to ensure that you have the correct permissions to use the Remote Web Workplace.
This symptom occurs if the following conditions are true:







1. When the user tries to connect, the user receives a prompt to change their password.
2. The user types the correct original password, types the new password, and then clicks OK.

CAUSE


This problem occurs if the following conditions are true:







The user’s account has the “User must change password at next logon” feature enabled.
The NetBIOS domain name does not match the left side of the DNS domain name. For example, the DNS domain name is “example.local” and the NetBIOS domain name is not “example.”

WORKAROUND


To work around this problem, do not try to connect to your SBS 2003-based computer by using the Remote Web Workplace feature after you enable the “User must change password at next logon” feature. Instead, use Microsoft Outlook Web Access (OWA) to change the password.

 

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