Dell, OEM, WSUS and Ed

On July 5, 2005, in Rants, by

Reading Charlie’s blog  on an issue with Dell Open Manage 4.3 and below and SBS 2003 sp1, reminded me that I’ve not seen any resolution for you guys on the issue with getting WSUS installed on Dell OEMs. 


For one, because I don’t have a Dell OEM, I can’t get a support ticket opened up to ask about it and there is nothing on their Service web page that I can tell that confirms or denies the issue we are seeing where we can’t get WSUS on a Dell OEM machine.   It’s getting stuck on the Dell supplied IWAM account …and while it ‘shouldn’t matter’ …apparently it does.  I don’t like to be too alarmist if I don’t personally see an issue, but all I know is that I’ve had too many folks report this issue to not take it as gospel.


Ed complains that Bloggers shouldn’t get preferential treatment when we publically complain …and Ed… I quite agree with you.  In that respect my blog is no different than the ‘full disclosure folks’ I rant about.  One shouldn’t have to have a vocal hissy fit about something that is broken to get it fixed, the vendor should just do something about it. 


For me, I’d personally like it if Dell would have some sort of designated liason with the SBS community.  I’m sure we sell enough Dell boxes around here.  But when we’re just hitting a brick wall …sometimes it just makes you feel better to hiss…well, just a little anyway.


So for any of you folks that ARE seeing this issue and DO have a Dell support contact?  Can you do me a favor and see what the status is of this?  Feel free to ping me or contact via the blog.


 

 

2 Responses to Dell, OEM, WSUS and Ed

  1. Ramon says:

    Just reported this issue to Dell (The Netherlands). As soon as I get a response, I will let you know.

    Ramon

  2. Pete says:

    I am having issues installing WSUS on an OEM Dell server as well. I don’t have a software support contract so I don’t think they’ll help me. I posted the problem here: http://support.microsoft.com/newsgroups/newsReader.aspx?dg=microsoft.public.windows.server.sbs&tid=88851327-948a-4978-8c4f-462956bbaa8c&cat=en_US_9445f44b-b7bf-4043-bac8-df9d6cbfa41c&lang=en&cr=US&sloc=en-us&m=1&p=1

    Here is the relevant portion of the error log…

    2005-07-19 15:58:25 Success CustomActions.Dll Successfully created WSUS

    Administrators user group

    2005-07-19 15:59:20 Error CustomActions.Dll SQL command is returning

    error (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll ExecuteSQLCommand

    returning error (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll Failed to execute SQL

    script (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll BuildAndExecuteSQLQuery

    failed (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll Failed to execute add

    account SQL Script (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll AddAccount returning error

    (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll Failed to add account

    (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll AddPermissions failed

    (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll Failed to add permissions

    to the database (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll InstallDatabase failed

    (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll Failed to setup the

    database (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll Failed to configure the

    database (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll SQL command is returning

    error (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll ExecuteSQLCommand

    returning error (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll Failed to execute SQL

    script (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll BuildAndExecuteSQLQuery

    failed (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll Failed to execute remove

    account SQL Script (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:20 Error CustomActions.Dll

    RemoveLoginPermissionToAccount returning error (Error 0x80004005: Unspecified

    error)

    2005-07-19 15:59:20 Error CustomActions.Dll Failed to remove account

    DUEWESTLAND\WSUS Administrators (Error 0x80004005: Unspecified error)

    2005-07-19 15:59:31 Error MWUSSetup MWUS Installation Failed

    (Error 0x00000643: Fatal error during installation.)

    2005-07-19 15:59:31 Error MWUSSetup InstallMSUS failed (Error

    0x80070643: Fatal error during installation.)

    2005-07-19 15:59:31 Error MWUSSetup MWUS installation failed

    (Error 0x80070643: Fatal error during installation.)

    2005-07-19 15:59:31 Error MWUSSetup PerformInstall failed

    (Error 0x80070643: Fatal error during installation.)

    2005-07-19 15:59:31 Success MWUSSetup Rolling back Installation

    2005-07-19 15:59:31 Success MWUSSetup WSUS Server installation

    failed. You can look at C:\Program Files\Update

    Services\LogFiles\WSUSCa_050719_1552.log file to determine the cause of the

    failure

    2005-07-19 16:00:24 Success MWUSSetup WMSDE Uninstall Succeeded

    2005-07-19 16:00:24 Error MWUSSetup Failed to copy

    Setup\UninstallHelper.exe to

    C:\DOCUME~1\nwds\LOCALS~1\Temp\UninstallHelper.exe (Error 0x80070003: The

    system cannot find the path specified.)

    2005-07-19 16:00:24 Success MWUSSetup Insert string: %1 For more

    information, see the Setup logs "%2" and "%3" .

    2005-07-19 16:00:24 Success MWUSSetup szErrorType: Microsoft

    Windows Server Update Services could not create the database.

    2005-07-19 16:00:24 Success MWUSSetup ErrorLog: C:\Program

    Files\Update Services\LogFiles\WSUSCa_050719_1552.log

    2005-07-19 16:00:24 Success MWUSSetup StringObtained: Microsoft

    Windows Server Update Services could not create the database. For more

    information, see the Setup logs "C:\Program Files\Update

    Services\LogFiles\WSUSCa_050719_1552.log" and "C:\Program Files\Update

    Services\LogFiles\WSUSSetup_050719_1552.log" .

    2005-07-19 16:01:06 Error MWUSSetup WSUS Setup: Performing

    Install Failed. (Error 0x80070643: Fatal error during installation.)

    2005-07-19 16:01:06 Error MWUSSetup WSUS Setup Failed. (Error

    0x80070643: Fatal error during installation.)