I dare you to order replacement OEM media

On November 1, 2006, in Rants, by


We want to be legal … we really do.. but have you tried to get a hold of replacement media?  How about downgrade right media?  I have someone trying to get a hold of Storage Server downgrade right OEM media and we're now in like week three of "let's play a game of vendor ping pong while we figure out how we get what is promised to us" dance between Microsoft and OEM and I don't know where to send him.

We just want to fix computers … we're not trying to be illegal.. but can you PLEASE talk to Mr. Dell or Mr. Gateway to allow the Computer repair shop to get repair media.  The other day a client of mine happened to mention that his "whiz bang" relative had given him a copy of his operating system which of course was now Window Genuine Advantage complaining up the whazoo… gee.. wonder where Mr. Whiz Bang relative got that Volume license pirated key?  That's a clear case of someone ripping someone else off…

But that's not the case here….. he's just trying to repair a machine here.  The intent isn't to rip anyone off.

And don't tell me to tell him to go talk to his PAM or TAM.. he doesn't have one… and if he does have a PAM they do sales.. they don't do tech support.

Want to know how to make it easier?  Make it easier for a registered partner to get replacement media.. not a product key code…just media. 

The bottom line is that most of us don't have the intent to rip anyone off here… we just want to get a customer a functioning computer… and I think at the end of the day that's in Microsoft's best interests as well…. don't you think?


4 Responses to I dare you to order replacement OEM media

  1. Paul Brian says:

    I 100% agree. Make is easier for us guys to do our job and it will be easier for us to recommend Microsoft products.

    By the way, have you tried activating Office 2007 Beta? I tried for 5 days then found a hack. What a hassle!!

  2. Rich Lusk says:

    Susan, I’ve ordered replacement OEM CDs from Microsoft before. There’s a form I had to fill out for my client which basically asks for the Product Key and other info. I’ll look around for more info for you because I’ve only had to do it a couple times and I think I got the info from the Microsoft System Builders website. I’ll post another comment if I find out more.

  3. Rich Lusk says:

    Found the website. http://oem.microsoft.com/script/contentpage.aspx?PageID=555744

    At the bottom of the page is the Media Replacement Form.

    Hope that helps.

  4. Marco says:

    Rich, I’ve tried ordering replacement media before through that page, but when you request it for a Gateway computer for example they re-direct you to the manufacturer to purchase a disk.